Pros
The people (staff) are absolutely amazing. Alot of customers became regulars and it was always nice seeing them when they came to shop.
Cons
The Store of the Future is not what they are passing it off to be. It is not customer service oriented, it is corporates $$$$ oriented. Cut the department managers, FES', and some full timers and save the hours and replace them with NOTHING. There are less hours available, less staff scheduled so where is that supposed to equal CUSTOMER SERVICE #1 - what a joke. Good luck to all you present Michaels employees for Christmas is coming and if peak scheduling is the same as last year or less, it is not going to be easy for most stores have probably lost their long-standing employees with the knowledge. Merry Michaels Store of the Future to all and to all a good-night.
