Michaels reviews

3.1

44% would recommend to a friend

(9,674 total reviews)

David Boone

36% approve of CEO

36% positive business outlook

Michaels has an employee rating of 3.1 out of 5 stars, based on 9,674 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Michaels employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Nov 3, 2015
Recommend
CEO approval
Business Outlook

Pros

Nice discount, you learn trend of sales and are able to work the system to get the products dirt cheap. We have a friendly and family type staff at our location, I hear it's not like that at most other stores. Pretty nice benefits for full time, I'm not sure what part time gets.

Cons

There is no such thing as full time. Our store has all part time associates, and full time management. (It's not that we don't hire into full time positions, corporate doesn't allow our store to have a full time position outside management or framing) So don't take a part time job thinking you will move up in the company. But they hire from within, so if you do move up in the company your new job is to kiss corporate butt and everything in the store is your fault, even if it has nothing to do with you. Have you ever shopped at Michaels and said "no" to giving your email address? You just ruined that cashiers day, you just ruined the CEM's week, and you just ruined the stores reputation. Enough people saying "no" to email may have lost that cashiers job, and the CEM's job is probably being threatened, and the store may be under special watch from corporate because of it. Seems ridiculous right? Then don't enter management. If you are in a store that is a "C" grade, chances are that during most days there are only 4 people in the store. The framer, the store manager or other form of manager, a cashier, and yourself (being a CEM-customer experience manager). Since the store manager is doing office work and isn't supposed to be on register you are running the store by being the associate who helps every single customer, sometimes from the register, since you are the only back up there is, at the same time as running to get sku numbers and sign checks and void approvals and change for register, answering calls and manager issues. And don't forget to make the craft samples every week and updates signs and schedule the instructors, and keep the store clean and organized. And so much more that you won't even know is part of your job until you didn't do it and get blamed for it...oh right...and do it all from a square tile on the floor in front of the front door. Because what corporate really wants you to do is be a door greeter... As far as part time goes don't look at your schedule as definite. If the store is slow and not making their quota in sales you will be called off or sent home early. Meaning some weeks you might not work at all. After Oct 1st you might work as close to full time as you're allowed...because people quit or call off sick or the store manager doesn't schedule enough people on a given day. Don't hope for overtime though. There is no such thing. You will be worked up to within a minute of overtime so that they don't have to pay you more. And raises are a joke and only happen once a year. There are a handful of employees who are even allowed to get substantial raises, if you're part time don't hope for more than a nickel unless you've been with the company a while.

1.0
Nov 1, 2015

It's a joke!

Recommend
CEO approval
Business Outlook

Pros

Great people to work with. For the most part everyone works real hard to please corporate. .

Cons

There is NO pleasing corporate! They look down from above and call all the shots when they don't have a clue what really go's on down on the front lines. Theft is a big problem, that they do not seem concerned with.

1.0
Sep 17, 2015
Recommend
CEO approval
Business Outlook

Pros

The team members, managers and associates, at the store level are great people. They care about each other and work hard to help each other out. Store level managers can be very understanding about both work and personal issues and will usually do the right thing. Customers can be awesome, showing me new ideas and bringing me to new levels of creativity while trying to help them solve a problem.

Cons

All management above the store level is out of touch. Communication is non-existent. Constant knee-jerk, not thought out reactions to everything. Say one thing on paper, but do another thing in reality. Productivity expectations and goals are unrealistic and unachievable. Our DM is a petty tyrant who plays favorites and constantly berates employees in public. I am always terrified of having to ask for clarification or try to explain that a process/procedure does not work in reality as it did on paper. Management about the store level consistently lies; and the favorite lie is to say the team is receiving extra payroll hours for a special project. The reality is whatever payroll hours were added to the special project, were removed from another area like sales floor or replenishment.

Viewing 112 - 114 of 9,674 Reviews

Glassdoor has 9,990 Michaels reviews submitted anonymously by Michaels employees. Read employee reviews and ratings on Glassdoor to decide if Michaels is right for you.