Is Micro Center a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Micro Center have rated their employer with 3.9 out of 5 stars in 85 Glassdoor reviews. This is a higher than average score with the overall rating of Micro Center employees being 3.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at Micro Center now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Micro Center .

Does Micro Center pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Micro Center with 3.8 out of 5 stars based on 85 anonymously submitted employee reviews. This is 11.1% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Micro Center.

What are the top reviewed jobs at Micro Center?

Sales Associate (188) , Customer Service Representative (178) , General Sales Associate (116) , Customer Service Representative (CSR) (85) , Retail Sales Associate (57) , Service Technician (47) , Systems Sales Associate (35) , Sales (26) , Warehouse Associate (23) , Computer Technician (17) , Inventory Specialist (17) , Technician (16) , BYO Sales Associate (15) , Manager (15) , Cashier (14)

What are the pros of working at Micro Center according to real employee reviews?

"Good pay and hours Good service" ((in 106 reviews)); "The people that I work for are just great and the people I work with are equally awesome." ((in 95 reviews)); "benefits were good and sufficient" ((in 64 reviews)); "Can make good money considering it's retail" ((in 37 reviews)); "Fun work environment" ((in 30 reviews))

What are the cons of working at Micro Center according to real employee reviews?

"bad management for the entire store" ((in 181 reviews)); "Managers don't take complaints to heart." ((in 64 reviews)); "Long hours for low commision" ((in 44 reviews)); "Commissions are based on in" ((in 36 reviews)); "Ive worked there for 3 + years and work life balance is terrible!" ((in 18 reviews))

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Micro Center

Micro Center Customer Service Representative CSR reviews

3.9

68% would recommend to a friend

(85 total reviews)

Richard M. Mershad

81% approve of CEO

62% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.8

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

Customer Service Representative (CSR) employees have rated Micro Center with 3.9 out of 5 stars, based on 85 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Micro Center is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

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Reviews by job title

85 reviews

3.0

Apr 19, 2021

Pay as CSR

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay raise every couple of months

Cons

Pretty redundant. Boring work days at times.

Micro Center Response

Thanks for your review. If there is anything you would like to discuss with HR please reach out to your Regional HR Manager Paula via pkvartunas@microcenter.com or the Home Office HR office at 614-850-3150. Thank you Jennifer HR Manager

2.0

Mar 30, 2021

Very Temporary

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Kind employees that make a good community environment

Cons

Lack of care from administration

Micro Center Response

Great to see that your rated our culture and values and diversity and inclusion 4 stars. We would like to better understand what you are referring to with the con and advice to management section. The Regional HR Manager Paula can be reached at pkvartunis@microcenter.com. Thank you Jennifer Home Office HR Manager

3.0

Mar 24, 2021

Place was meh

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good workers around you, decent discount

Cons

Management needed work, always do whatever will please the customer even if the customer is out of line.

Micro Center Response

Thanks for your post. We would love to make improvements where needed so please reach out to share more details regarding the comments listed in the Cons section. Our Home Office HR number is 614-850-3150 and ask for Jennifer. Thanks Home Office HR team

Viewing 76 - 78 of 85 Reviews

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Micro Center Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Pay as CSR

Very Temporary

Place was meh

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