Dec 15, 2023
Micro Center Response
2y5 Stars, thanks for taking the time to let us know about your time with Micro Center. The training our associates receive is best-in-class. The Madison Heights store has won awards for its training and has an outstanding 100% completion rate for 9 years running. At Madison Heights, it might have seemed that there was a lot of turnover but compared to other retailers, Micro Center’s turnover is very low. Company-wide turnover is 48.7%, and the Madison Heights store has done a great job and has reduced its turnover considerably in the last 2 years. As you pointed out Micro Center has a commissioned sales model for their sales associates. Commissioned sales associates have things that need to be done to help them maximize their earning potential, such as vendor training, merchandising, and manager 1-on-1’s. Currently, our sales associates at the Madison Heights store are making an average of 28.01 an hour as a result. The Systems Department is currently averaging 31.78. Finally, our company has allocated dedicated resources and training to develop our store leaders, which we will continue to enhance moving forward. I wish you success in the future and Happy Holidays. Best, Greg Nicolai -Regional HR Manager – 513-344-8018