Micro Center reviews

3.6

65% would recommend to a friend

(1,559 total reviews)

Richard M. Mershad

71% approve of CEO

52% positive business outlook

Micro Center has an employee rating of 3.6 out of 5 stars, based on 1,559 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Micro Center employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Jun 27, 2023
Recommend
CEO approval
Business Outlook

Pros

The people and on site management make coming to work a blast every day and we produce great product.

Cons

The top in HR seem completely out of touch with reality when it comes to fair pay for the job. I have done nothing but increase my value to the company and proved my value to them and seen nothing in return in the form of a pay increase. We make significantly less than the average in the state and yet our company is opening 3 new stores. If you want to get taken advantage of then by all means work here.

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Micro Center Response
2y
It's great to hear that you enjoy your work and the people you work with. We recently conducted a salary survey and based on the job description provided to us, we approved new wage rates. It's possible that you may be looking at a different job and it's also possible that the description we have varies from your actual duties and both of these scenarios affect the wage rates. In addition, your wage rate takes into account productivity, duties, teamwork, willingness to do extra, etc. Please work with your manager to see how you can best work towards future growth and pay increases. Best of luck and thank you for sharing your perspective. Angie Miller - VP of HR
2.0
Dec 9, 2017
Recommend
CEO approval
Business Outlook

Pros

The best part of this job was the employees. Everyone was nice and always open to helping when you're in need. Only thing I looked forward to when coming into work was seeing my coworkers. The employee discount is great on small things, but on more expensive items you can forget about it. The learning experience in selling and customer service is great. I learned a lot from customers and coworkers. Most customers that come in are great.

Cons

MANAGEMENT. They will give you a "part time" position, but in actuality they will give you full time hours and no benefits. They will not care about your social or school life. You can ask for time off, but most likely they will schedule you and possibly for an even longer shift. The hours are very long especially on weekends. You are constantly standing and running from the front to the back of the store. Management only cares about numbers. So if you're not selling to an x amount of people within an x amount of time they will call you out on it. Also if you don't sell a certain percentage of replacement plans that gets you in trouble as well. This is very hard to manage when they add tasks, putting away truck, and making sure your AOR (area of responsibility) is up to code. Management doesn't understand that for some people, selling is very difficult and takes a longer time to hone the skill. The pay is commission based which is $4 an hour. So when you come in the morning before store hours or stay after store hours you will only make $4 an hour. They say in the interview and orientation that you can make $15-$20 an hour but that is a lie.They will most likely put you in the General Sales department and you will only be able to sell small things. Even if you are one of the top sellers in that department the pay will still be below minimum. Average money you'll make per hour will be $7-$9 an hour. $9 an hour if you're lucky on the busiest days of the entire year which is black Friday weekend and cyber Monday. This job will be your life for less than minimum wage.

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Micro Center Response
8y
Thank you for your feedback. It sounds like you enjoyed your coworkers but that several aspects of the sales position were not as enjoyable for you. We do realize there is a lot to the position -- from merchandising to assisting customers to meeting sales and customer service metrics -- and understand the challenges that can accompany those duties in a busy store. Furthermore, if you felt as though you were still honing your sales skills, the job may have felt a bit overwhelming. It sounds like we have some opportunities in the areas of staffing and scheduling, sales training, and understanding employees' needs for better work/life balance. If there is any additional feedback you'd like to offer about your experience, please feel free to call our corporate HR department and ask for me by name. Sincerely, Carly - HR Manager (614) 850-3150.
1.0
Aug 28, 2017

What A Train Wreck

Recommend
CEO approval
Business Outlook

Pros

Employee Discount... That's really it.

Cons

Oh, where do I begin? First off, it's all about favorites. If you brown nose you get promoted. It's particularly obnoxious due to management itself being a train wreck. The organization and plan making skills in this company are nothing short of embarrassing. I mean really, it's to the point where it would be comical if it weren't completely cringe worthy. You will get paid 4 dollars an hour to do hours of manual labor. Once the store opens, you should expect to sell to make up for your slave wages, but instead, you're often sent to the back to do more of the manual labor that didn't get finished earlier in the morning. Instead of reliably scheduling mid-shifters to come in and finish the manual labor, you will be left to do it yourself most days. That's only the beginning of what seems to be habitual bad planning and poor micro managing. The vacuums don't work, the ladders in the warehouse are a danger and don't roll properly, we don't consistently receive commission stickers ( on the 1st and 15 of every month ), and we all get threatened to be sent back to General Sales ( bottom of the sales team) if our plan numbers slip a bit. Let's say you sell one thousand dollars and get 5 percent in plans for the day. You made no money, but you are praised to the sky and back because your plan numbers. If you sell Ten thousand dollars and under 3% in plans for the day, you are talked to. Even though you made the store more money, the only thing that matters is your ration of warranties to volume. It manages to make you feel bad for having a few big sales and earning a decent wage. The only way to be on top is to earn the lowest wage by keeping your plan percent up by having a lower sales volume. I have worked here over 2 years and have never been muttered to about the possibility for any kind of raise. And throughout your time at micro center you may find yourself doing things like Loss prevention, warehouse work, self stocker, inventory counter, tech support for ignorant customers with no intention of purchasing anything, and lots, lots more. For only 4 dollars an hour! All of these things require you to be off the sales floor. I could go on but I think you get the point. Every body here hates their job and sighs at the idea of spending time here.

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Micro Center Response
8y
I'm sorry you had a negative experience with us. I'd like to understand the issues better so we can make the appropriate adjustments to improve the situation. Please call me at 614-850-3151 so we can talk. Thank you for taking the time to share and I hope we can connect. Sincerely, Angie Miller VP-HR
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