Micro Center Customer Service (CSR) reviews

3.9

69% would recommend to a friend

(266 total reviews)

Richard M. Mershad

79% approve of CEO

59% positive business outlook

Customer Service (CSR) employees have rated Micro Center with 3.9 out of 5 stars, based on 266 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Micro Center is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

266 reviews
5.0
Jun 6, 2013
Recommend
CEO approval
Business Outlook

Pros

Very customer service friendly and you get to work with great people. The atmosphere is superb. You are supplied with the tools you need to succeed. Management listens and considers new ideas.

Cons

I can't think of any cons for this career. Communication is tough at times, but that's with any large company.

1.0
May 24, 2013
Recommend
CEO approval
Business Outlook

Pros

Pay for an hourly employee is above minimum wage. Unlike Best Buy, the sales people really know their stuff and are paid commission.

Cons

Management is terrible and only cares about sales numbers. No one but sales people are recognized for the work they do. Managers see them as replaceable.

3.0
Apr 9, 2013
Recommend
CEO approval
Business Outlook

Pros

Fellow employees all have a passion for technology, chances are that if you are applying here for entry-level positions you will have a lot in common with coworkers. Benefits packages are OK if you are hear long enough to become eligible for them. Employee purchasing is easy and a great value. This is a great job for someone currently in high school or college looking to make some money for the weekends.

Cons

Horrid pay, negotiation will cost you the job offer. Archaic POS system and software. They essentially use DOS screens to make purchases and navigate through their customer database. Terribly disappointing for a technology distributor. Training programs are incredibly dated. Management focuses too much on name and email capture, to their point where it turns customers away. Any benefits or opportunities are based on your ability to capture customers' names and emails. The managers all think incredibly highly of themselves, and it shows. This gives a terrible impression to their new and current employees and causes issues with morale. Additionally, despite their own opinions of themselves they tend to panic when things get busy, either trying to do too much and ending up doing nothing, or just disappearing altogether until things slow back down. Essentially, they are only really useful for scheduling and manager overrides, the store could run by itself without them. High employee turnover due to poor pay.

Viewing 256 - 258 of 266 Reviews

Glassdoor has 1,586 Micro Center reviews submitted anonymously by Micro Center employees. Read employee reviews and ratings on Glassdoor to decide if Micro Center is right for you.