Micro Center Customer Service (CSR) reviews

3.9

69% would recommend to a friend

(266 total reviews)

Richard M. Mershad

79% approve of CEO

59% positive business outlook

Customer Service (CSR) employees have rated Micro Center with 3.9 out of 5 stars, based on 266 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Micro Center is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

266 reviews
4.0
Sep 29, 2012
Recommend
CEO approval
Business Outlook

Pros

I have learned a lot from this job. I didn't know what a processor was or looked like before this job. Now I feel confident in building a computer. Very flexible in scheduling. Doesn't start off at minimum wage. Yearly raises. Everyone tries to be friends. Great culture. Great training. Moving to to sales floor is easy if you want it. Micro Center is doing well as a business. It is not going anywhere so job stability is also a plus.

Cons

It is all about plans. if you want to move to the floor, you could have a masters in IT but if you do not sell plans, forget about it. It is not your average cashier job. You cannot just ring up and tell the customers to have a good day. You must ask for their information, and make sure you ask for plans.

3.0
Nov 27, 2011
Recommend
CEO approval
Business Outlook

Pros

I was promoted from Cashier to CSR. I was also working in the cash office as one of the few employees who could actually count money.

Cons

I was paid very little and promised a raise and overrides I was not given because the previous lady who was both in the cash office and a CSR stole. The lady was caught on camera I am much more honest and worked a lot harder for the company was not given the full raise I was promised despite working many hours of overtime and even training front end managers. One sarcastic front end manager said I was making almost as much as her and should get over it. Well that sucks for her but I had way more computer skills than her, more knowledge worked harder more efficiently and faster they lost a good employee.

2.0
Feb 21, 2011
Recommend
CEO approval
Business Outlook

Pros

Even part timers get paid vacation time. Employee discounts are pretty good on some things. You can make money if you work hard as a salesperson.

Cons

I was not fired but management will fire employees for illegitimate reasons. You may need to stay as late as 11 or 11:30 pm to go home even though your schedule says 10:00 pm. Management will get rewarded for working their employees to death by corporate. Employees will receive NO rewards for hard work.

Viewing 262 - 264 of 266 Reviews

Glassdoor has 1,587 Micro Center reviews submitted anonymously by Micro Center employees. Read employee reviews and ratings on Glassdoor to decide if Micro Center is right for you.