Micro Center Customer Service (CSR) reviews

3.9

69% would recommend to a friend

(266 total reviews)

Richard M. Mershad

79% approve of CEO

59% positive business outlook

Customer Service (CSR) employees have rated Micro Center with 3.9 out of 5 stars, based on 266 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Micro Center is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

266 reviews
5.0
Apr 7, 2013
Recommend
CEO approval
Business Outlook

Pros

Great environment and friendly employees. While the hourly positions don't pay much above minimum wage, if you frequent electronic stores the employee purchase savings will more than make up for it. Even as an hourly associate, you have potential to raise your income through commission on service plans and warranties. Scheduling is very flexible. They prefer to hire internally, so there are always opportunities to move to another position within the retail store. There is also an employee referral program that translates into a nice pay bonus if your referral lasts 90 days. There were frequent events to boost employee moral, including picnics, raffles, and game nights where gaming consoles were hooked up to some of the best TVs on display. The company in general is definitely doing something right. Though they are currently a small chain, new stores are being opened every year while competitors shut down in spades. There is an excellent selection of products, and the prices are some of the best in the industry. Many computer components are actively priced to beat online retailers, and I can't count the number of occasions that a customer told me they were there after being dissatisfied by Fry's or Best Buy, or that Micro Center was even RECOMMENDED by one of their employees.

Cons

Again, hourly pay isn't the best but there are opportunities to improve it. My biggest con is how much of my income I spent buying new toys at the employee discount. As a tech-geek, I was definitely a kid in a candy store.

2.0
Dec 17, 2012
Recommend
CEO approval
Business Outlook

Pros

Most people you work with.

Cons

Managers that do not respect you and treat you like dirt for the most part. Constantly being hassled to get customers information despite them not wanting to give it to you. Understaffed, but would never hire anyone to help with that. Part-time workers were forced to work 40+ hrs every week and I mean every week, but get none of the perks of full-time.

1.0
Oct 23, 2012
Recommend
CEO approval
Business Outlook

Pros

They're all about customer service, saving people money, you get commission, and can call out whenever. Store manager is a great leader/ funny. Cool people you work with. some customers can be really cool

Cons

Management doesn't know how to manage. They favorite a lot of people. Management doesn't know how to treat customers. Front end has so much drama that doesn't need to be in the workforce. They like to fire people for doing nothing wrong. The customers can get a little crazy. But the management doesn't do anything. except eat in the cash office.

Viewing 259 - 261 of 266 Reviews

Glassdoor has 1,586 Micro Center reviews submitted anonymously by Micro Center employees. Read employee reviews and ratings on Glassdoor to decide if Micro Center is right for you.