Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Miles IT

      Engaged Employer

      Miles IT reviews

      4.3

      88% would recommend to a friend

      (289 total reviews)

      Chris Miles

      90% approve of CEO

      86% positive business outlook

      Ratings by demographic groups

      Miles IT has an employee rating of 4.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Miles IT employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      289 reviews
      4.0
      Apr 10, 2024

      Not the worst place I have worked at, but not the best

      Support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very big on keeping you in company and training you up or finding a place where you fit once hired.

      Cons

      There is a deep undercurrent of politics. They pride themselves in reinventing the wheel, which can be frustrating for people with a lot of IT experience. Training is minimal, process documentation is hit and miss.

      avatar
      Miles IT Response
      2y
      Thank you for taking the time to write this review. I am happy to have you on board and appreciate your feedback. While we strive to leverage existing best practices, there are times when innovation is necessary for our specific needs, we're sorry if some of our changes have been frustrating. Our training and documentation programs are continually evaluated and improved, where possible, as we work to keep Miles a best place to work! We strongly believe that our employees are our greatest asset and value your insight. Wishing you the best in your career here at Miles IT.
      5.0
      Mar 19, 2024

      An MSP that has it figured out

      Senior support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Community here is solid. Everyone engages with each other in meaningful ways, and the relationships with customers are very deep and honest. This is an MSP that cares about employees and customers which is really great to see, and is very much a rarity. Typically MSPs are sweatshops disguised as startups or established companies and Miles has the balance figured out. This company very much cares about your development, as long as you are willing to work hard for it. When you work hard, you see the return on your work in real time.

      Cons

      Standard organizational issues. Communication can break down between teams, and even though who does what is clearly written, departments will often bicker or redirect you to someone else to fix a problem.

      avatar
      Miles IT Response
      2y
      Thank you for taking the time to write this review. I am so glad to hear that you are enjoying your time here at Miles and I'm happy to have you on board!
      5.0
      Mar 7, 2024

      Miles IT

      Support consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome teams and working from home is nice.

      Cons

      High workload and sometimes impatient users.

      avatar
      Miles IT Response
      2y
      Thank you for taking the time to write this review. As our client base is growing we are actively hiring to help ease the workload for all. We appreciate the efforts of our staff to maintain customer satisfaction and solve problems in our bustling environment. I am happy to have you on board!
      Viewing 94 - 96 of 289 Reviews
      Related searches: Miles IT jobs | Miles IT salaries | Miles IT benefits | Miles IT interviews
      ReviewsMiles IT reviews

      Glassdoor has 301 Miles IT reviews submitted anonymously by Miles IT employees. Read employee reviews and ratings on Glassdoor to decide if Miles IT is right for you.