Mindex reviews

3.7

65% would recommend to a friend

(110 total reviews)

Marc Fiore

61% approve of CEO

48% positive business outlook

Mindex has an employee rating of 3.7 out of 5 stars, based on 110 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

110 reviews
2.0
Sep 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote work with some flexibility built in. Excellent onboarding, they clearly invested a lot of time into remote onboarding. They give growth opportunities to people who seek them and have solid learning resources. The pay is good for the region though I've heard the benefits have been getting worse

Cons

I previously would have given the company a high rating (with some trepidation about the client) but somewhere around mid 2022 there was serious shift. Anxiety was up, unrealistic expectations became the norm and hypocrisy was rampant (ex. Don't work overtime but also get everything done or else) They go on and on about their great culture but they won't prioritize employee well-being over the client. Their largest client (Paychex) currently has a very toxic work culture and poor mid level leadership but Mindex won't advocate for their staff (your will be a disposable resource if that is what it takes) it can be very jaring because it was a great place to work for a long time. While I wouldn't recommend working here to a friend I would say it is still worthwhile to work there if you need a gig but to be cautious, look out for yourself because they won't. Remember that a company is not your friend, even if they pretend to be.

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Mindex Response
2y
Thank you for your review. While your experience is not what we strive for, we will incorporate your feedback into our on-going efforts to improve experiences at Mindex. Your comments will be shared with HR and leadership. Best of luck in your next endeavor.
3.0
Jul 29, 2022
Recommend
CEO approval
Business Outlook

Pros

Colleagues are down to earth and friendly. Some perks for Rochester-based employees - outings to baseball games & other events in the city Reasonable growth opportunities as the business has grown in the last year. Compensation is just ok. Very good WLB. I have never worked overtime. SOW contractor teams at Paychex are not expected to provide overtime except in rare circumstances. You are not compensated for overtime, but this has not been an issue for me yet... You could easily come in as a developer and coast for years if you are not interested in growing as an engineer or moving into management.

Cons

In professional services (paychex SOW contractors) there is a relatively low skill ceiling for engineers, even if your team is working on the new stack (Spring Boot microservices, kafka). There's always a chance that when your project wraps up you will be reassigned to a maintenance project on a product that's a dead-end from a technology perspective. The culture is not engineering driven. Career path for engineering-focused developers is towards solution lead and solution manager, but these roles seem to provide fewer opportunities for developing engineering skillsets. All upward paths lead to management, away from tech. Maybe not a con for all, but a SOW team is not the place to grow as an engineer after the first 1-3 years of your career. The health plans are equivalent to having no coverage at all if you are a remote worker living in any state other than NY. Moreover they offer an HRA instead of an HSA, the latter of which would be way more advantageous for many employees. You can decline the HRA and contribute to your own HSA but the employer will not contribute to your HSA as they would the HRA.

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Mindex Response
3y
We appreciate you taking the time to leave a thoughtful and detailed response on your experience at Mindex. While we always hope for five-star reviews we know that isn't always possible. We're glad you found our culture and employees to be so positive. We're learning from employee and social media polls that is the most important thing to an employee and we work hard to make that a reality at Mindex. We strive to be a problem solving culture that partners closely with our clients to incrementally deliver value in the form of holistic solutions considering supportability, value delivered, and quality for both our clients and their customers. We practice engineering in every aspect of what we do but it isn’t limited to simply software engineering. Our top engineers become highly regarded and sought out by our clients when they can apply their impressive engineering skillset to problems beyond writing code. Our HR team is currently reviewing our health plans for 2023, and while not final, some exciting things are in the works to improve our current offerings. Stay tuned on that! We encourage you to work with your manager on the items that are less than favorable for you in hopes that you find the best fit possible.
2.0
Oct 8, 2021
Recommend
CEO approval
Business Outlook

Pros

There is a lot of free food in the office and at events. Working here boosted my resume and I did acquire a wealth of knowledge through working and the training website that they subscribed too. I also received a lot of Mindex merchandise. I was also payed competitively, but even with those few positives it didn't make up for how I was treated.

Cons

The culture behind the IT support team was not professional and consisted of constantly berating each other and making you feel uncomfortable. Any time this behavior was challenged nothing was done about it. Towards the end of my time there it was a hostile work environment that I wasn't comfortable in. HR did not fix these issues in an acceptable manner. There isn't a good work/life balance. It's expected to give your soul to this company even if you are struggle with personal health issues you are expected to come to work even if you physically and mentally cannot do it. Everyone in the office gossips about each other. The office space completely lacks any kind of diversity or inclusion. They are not accommodating or understanding of people disabilities.

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Mindex Response
4y
We are sorry to hear that your experience at Mindex was not a positive one. We strive to meet the personal and professional needs of each of our 300+ employees but, clearly, we fell short with you. We take your comments seriously and will work with HR to make improvements for the future.
Viewing 7 - 9 of 110 Reviews

Glassdoor has 128 Mindex reviews submitted anonymously by Mindex employees. Read employee reviews and ratings on Glassdoor to decide if Mindex is right for you.