Mirakl reviews

4.1

83% would recommend to a friend

(207 total reviews)
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Philippe Corrot

89% approve of CEO

80% positive business outlook

Mirakl has an employee rating of 4.1 out of 5 stars, based on 207 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Mirakl employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

207 reviews
1.0
Apr 2, 2020
Recommend
CEO approval
Business Outlook

Pros

The product is great, if they can figure out how to sell it. Many members of the team are also really great and work really hard for the company and their customers.

Cons

They overwork most people and do not pay appropriately. To them being global means being available at all hours of the day. If you're on Customer Success/Solutions Consulting get ready to travel all the time but not get paid a Consultant salary. The US office is struggling and people are generally unhappy. We basically get marching orders from HQ in Paris and it's their way or no way so there is not much room for creativity. Across the board, there is a big disconnect between Paris and the Americas office to the point where we are told we are "too American" and it's really uncomfortable. At this point, leadership is unapproachable and you're just expected to fall in line.

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Mirakl Response
6y
These comments are extremely helpful and we appreciate you providing your feedback. Figuring out how to sell our product is one of the most exciting challenges that we at Mirakl face. Our technology is disruptive and we see ourselves as being true change-makers in the eCommerce landscape. It's certainly not an easy mountain to climb but we are extremely proud of the customers we have convinced to join us on the journey and those that are soon to join. We also love our people and cannot speak highly enough of them and their ability to create a truly special workplace and technology. They rock!! You've brought up two points on compensation and work life balance which deserve more attention. The members of our People Team are keen to speak with you and understand how we can work to make improvements on these two points. Thanks again for leaving your feedback!
1.0
Nov 16, 2022

Not as pretty in the inside, as it is on the outside

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company is very organized and offers a comfortable working environment in the Somerville, MA US Headquarters.

Cons

There is very limited parking in the Somerville office, and only way to get a parking spot for the day is to use a parking App and make a reservation the day before you go in to the office. Half the time someone else at the company takes your parking spot, and you have to spend time "slacking" the Boston office folks to figure out who took your parking spot. Also, I never thought about the quality of a companies bathrooms before, but these bathrooms at Mirakl are in really in poor shape. For instance, the men's restroom door will not even close all the way, which is odd because the bathroom has such a small footprint and most people prefer a bit more privacy when using a restroom. I cant speak for the women's restroom, but assume its as outdated and neglected as the men's.

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Mirakl Response
3y
Thanks for leaving your review. At Mirakl, we strive to create a culture of inclusion and belonging and do not tolerate disrespectful behavior. We aim to hold ourselves accountable, act responsibly, and consider the impact of our actions across all departments. Myself included. I welcome the opportunity to discuss the experiences that you are referring to and listen to any additional feedback or concerns you might have. Please feel free to connect at (adrien@mirakl.com). Adrien Nussenbaum- Mirakl CEO & Co-Founder
1.0
Aug 18, 2020

Kiss the ring or else!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent logos due to being the default marketplace software - soon to change w/ competitors emerging

Cons

The most political, hierarchical, poorly run company – too cheap to invest in people/infrastructure so calls itself a startup, and demands its top performers kill themselves for a below market salary. Lack of direction at the top, which leads to confusion for internal teams & customers. Leaders are often multitasking during meetings and consider employee engagement & enablement a low priority. Feedback is solicited, but the full set of results are rarely shared or actioned upon – so it’s clear Mirakl does not see their employees as an asset.

Viewing 7 - 9 of 207 Reviews

Glassdoor has 470 Mirakl reviews submitted anonymously by Mirakl employees. Read employee reviews and ratings on Glassdoor to decide if Mirakl is right for you.