Mural reviews

- New management took over (most came from Lyft/who used to work for the CEO) and had no clue how to manage and grow the company – constantly shifting blame to the macroeconomy. - The CEO who took over in Dec 2022 came up with a new strategy to grow the company but results never materialized, and he had different excuses at each All-Hand for why. Incredible. - The leadership team (friends I should say) that he hired from Lyft played a lot of politics, especially the CPO (who joined in Jan 2023). For a company that was not growing and not much changes in headcount and other perks, I always questioned why her team was the size that it was. Toxic culture in the People’s team. I’d be lying if her personal vendetta didn’t play a role in who got laid off. These politics resulted in laying off numerous hardworking, smart, and competent talents. When Mariano (the founder) was in charge, there was ZERO politics. - Leadership team’s lack of vision and preparation resulted in 3 layoffs (300-400 total, probably) in ONE year and 5 (500+ people or over 50% of the original size) over the course of TWO years, and impacted hundreds of families, but during promotion and merit cycle, all the senior leaders received substantial increases (imagine an ELT joining just a couple months in and already receiving a salary bump…). Not only that but roles that were impacted were replaced with even more senior hires just a couple of months later. Insane. - You also had a CFO (since Apr 2022) with no Finance background running the company. He sounded ridiculous and clueless at every All-Hands. Incredible, no? - For a company that wasn't growing much, I questioned why we were still hiring all these folks. You had a team of 20-30+ in the RevOps team with a negative growth in the business. In what universe does this make sense? - The new leadership team loves sycophants. Ego is off the roof because they think they’re all amazing because of some experience from Lyft. Mind you, Lyft’s stock has tanked 80-90% since. - Everyone is working double-triple jobs because of the layoffs. - No sense of direction with the business still declining and yet, they have the audacity to give themselves huge raises. To the ELT: You’re not doing the work, the people under you are doing double the work because of the layoffs. As a human being, you should have enough conscience to do the right thing. But instead of properly rewarding these folks and retaining them, you give yourselves big raises and risk these folks leaving because apparently, you just don’t seem to care much about having great talents. You just care about your own pockets. - And by the way, most of the leaders I mentioned were fired this year. We all saw this and could've avoided years ago. All the companies who are looking to hire these "leaders" should re-consider.

Mural used to be an incredibly successful company with more demand than they knew what to do with. Over the last 2-3 years, there were so many opportunities to go in a direction that would allow them to be on par with their competitors, but weird decisions were made and priorities constantly shifted, leaving Mural to fall behind. When I look at the pros I listed, I feel like I should be rating Mural higher. What more could you ask for than great people, good benefits, decent pay, and good-work life balance?? The great work-life balance is because hardly any work is being done, leaving the product light years behind the competitors. Not sustainable. It feels like everyone is just waiting for the ship to sink, with top performers leaving weekly. The decent pay and commission structure is great, but it's only a matter of time before the remaining big-name customers churn and move to more stable companies that aren't constantly changing their priorities. There is so much frustration from customers due to constantly changing Account Managers, CSMs, and licensing structure. It is also almost impossible to land any new business, as the space is so saturated and Mural has very few differentiators at this point. Higher price point than competitors with less features and integrations. The H&W stipend is also great, but I can't anticipate this will go on for much longer as leadership looks to cut costs wherever they can (maybe it will go towards a higher company match on the 401k vs the 2% they offer now). Mural somehow still has such great people, but more and more of the top performers are jumping ship. It's only a matter of time before the people who made Mural great will be gone too (if they haven't left already). Beyond this, morale is so incredibly low and the product is becoming less and less of a necessity. The days of needing a product like Mural for remote work are more or less over.