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      NAVEX

      Engaged Employer

      NAVEX reviews

      3.8

      71% would recommend to a friend

      (716 total reviews)
      avatar

      Arpan Sheth

      Not enough data to show CEO approval

      66% positive business outlook

      Ratings by demographic groups

      NAVEX has an employee rating of 3.8 out of 5 stars, based on 716 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NAVEX employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      716 reviews
      3.0
      Mar 15, 2023

      Good and bad

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love my team. I work with wonderful people who really care about helping solve our customers problems. I see them constantly going above and beyond for their customers. My direct management is AMAZING, they listen to our concerns and do their best to address them, but are limited to to what the executive team will allow them to address.

      Cons

      The executive team is so beyond out of touch with those of us dealing directly with the customer. Monthly town halls are ALL about sales and making more money, but it is hard to motivate yourself to push sales when you dont see the return for your hard work in you paycheck. Customer support teams are pushed to cross sale products when we are struggling to support the customers while we are short staffed. Back fill open positions so that your reps can spend more time with customers and drive the sales you are looking for.

      avatar
      NAVEX Response
      3y
      Dear NAVEX Team Member, Thank you for sharing your perspective. I am so glad to hear you love your team - we truly do have amazing people working across NAVEX! I shared your feedback with our Chief Customer Officer, and he agrees that our Support team works very hard. The utilization for this team has averaged 75% the past 3 months, which is right where we would expect. While everyone does support our selling efforts, we are fortunate to not be understaffed at this time. We also have a very high rate of net retention with our customers, which is something we certainly do not take for granted! In terms of our Town Halls, I hope you will take a moment to listen to our last few sessions as we have featured several guest speakers. While we are ultimately accountable to our shareholders to achieve our financial targets and want to be transparent with our team members about our progress, we also work to ensure our Town Halls are informative for people. For example, last month we welcomed a member of our team from the Contact Center to speak about Black History Month and we will continue to have more guests join us in the future. If you have ideas that you would like considered for a future Town Hall, please let me know – I would love to hear from you! Best, Cindy Raz
      4.0
      Feb 25, 2023

      Navex Cares! Now- let’s care about salary and diversity as well!

      Product owner (po)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Navex has been a good company to work with for a good stretch of my career. I have had the flexibility for my family life and I have typically had good leadership and coworkers I count among my friends. The amount of folks that stay over the longer period is pretty high- roughly 50% have been with the company for over three years. (Eyeballing it and using Delve) They also promote from within so if you start on one rung of the ladder in one part of the org you can move around and move into different roles. While I don’t think the salaries are the average industry standards for this field, I have been able to get promoted and get experience and my salary has certainly gone significantly up over time. It is a great company to work for, for those starting out in their career who are smart and motivated. You will get experience and move up. It is a good company to work for such as career changers like me who were able to get hired in a new industry and be trusted to grow in tech.

      Cons

      It is not perfect but actually does try to do the right things for employees. When it does not do the right things right as we say, it seems to be a lack of understanding (ignorance), or a literal need to make a certain dollar amount for our investors, not malice or harm that is occurring. Navex has decided it is better to keep more money in the bank for hard times and pleasing investors than some other tech companies out there, and because of this- they aren’t laying lots of folks off- only a few in high turnover contact center roles or in sales when folks don’t meet quota for several months. However- salaries aren’t as high and bennies are not good. I actually have my wife’s coverage since hers is better. I also still think we can continue to diversify our teams. We hire lots of different kinds of folks in entry level positions however, outside of our contact centers I don’t see that diversity reflective in our managers and leadership. Let’s walk the walk and talk the talk. Let’s get more women and people of color with a C- in front of their name. Let’s have a board that is made up of folks who are more representative of the broader culture. This is what will strengthen us- a diversity of perspectives.

      1.0
      Sep 7, 2022

      I.T. Personnel Beware

      System engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers were pleasant and a joy to work with.

      Cons

      Poor cross team communication, long hours and Friday night maintenance windows, management listens to problems but does nothing with the complains, quality of code produced is poor (Hosting cleans up the mess), on-call is extremely draining, unlimited FTO isn't unlimited (2 weeks), pay is low, turnover is high. If you prove to be a competent System Engineer, you will be overtasked and burnout will happen quick.

      avatar
      NAVEX Response
      3y
      Dear Former NAVEX Team Member, First, I would like to say thank you for your time at NAVEX and all your contributions to our team. We truly appreciate all that you've given to make our organization better. Apologies for the delay in response, I would like to encourage you to share any of your concerns by emailing me at: tyler.epps@navex.com Warmly, Tyler Epps Talent Brand Ambassador
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      ReviewsNAVEX reviews

      Glassdoor has 746 NAVEX reviews submitted anonymously by NAVEX employees. Read employee reviews and ratings on Glassdoor to decide if NAVEX is right for you.