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      NCSA College Recruiting

      Engaged Employer

      NCSA College Recruiting reviews

      3.0

      44% would recommend to a friend

      (776 total reviews)

      Brent Richard

      50% approve of CEO

      41% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.3

      Culture & values

      3.0

      Senior management

      2.8

      Work/Life balance

      2.8

      Career opportunities

      2.7

      Compensation and benefits

      NCSA College Recruiting has an employee rating of 3.0 out of 5 stars, based on 776 company reviews on Glassdoor which indicates that most employees have an average working experience there. The NCSA College Recruiting employee rating is 22% below average for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      776 reviews
      2.0
      Nov 13, 2018

      Stick to the Core Values

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Can help some families and student athletes. Working from home. Compensation can be very good. Health benefits are relatively solid.

      Cons

      You now have to do a larger number of meetings for the same pay because of over-hiring and diluted leads. We no longer qualify student-athletes, yet we are instructed by higher-ups to tell the student-athlete they are recruitable to college coaches. This is problematic because there are some student-athletes out there that never have a chance of playing in college. Higher-ups instructed us, “there is a home for everyone.” No, there is not. Literally told by a higher-up, “don’t let academics or athletic ability be an obstacle to you enrolling a family.” This becomes immoral, for example, when we take money from a senior track athlete who is nowhere close to having qualifying times. We have recruiting guidelines for a reason. Work 6 ½ to 7 days a week. Forced to work 7 days straight at least 1 week per month. Compensation plan is outdated. Higher-ups push hitting team and company goals DAILY, but neither of those are tied to front line employee's compensation. Why should front line employees care if the company hits goal when it benefits only higher-up’s paychecks? Severe lack of transparency from higher-ups. When times are tough, they do not admit it or own it. Instead, they act like everything is great and try to gaslight you into thinking “this is going to be the best month in NCSA history!” Just own the challenges that come with a larger workforce and weaker lead sources and tell your people what they are up against. We are adults, we can handle it. We already know what’s going on behind the scenes. Please don’t insult your people’s intelligence. It will also allow your team to respect you more and buy in to the mission. You cannot have a professional discussion with an RC. Even if you tell them what you’re seeing on your end, and try to work together to improve a process, higher-ups get involved and tells you they’ll talk to the RCs and handle how they should approach families. Widespread problem of RCs telling families our services are free. Instead of systemically coaching this out of RCs, higher-ups embrace the bait-and-switch tactic and puts it all on the RS to handle.

      avatar
      NCSA College Recruiting Response
      7y
      I am sorry to hear that you feel so negatively towards the company after a 5+ year career and wish you would have discussed your concerns with senior leadership directly. The pros you reference are very valid. The Recruiting Specialist position is a great way to work from home, help families, and enjoy the opportunity to earn uncapped commission while maintaining a base salary and solid benefits. You reference the desire to do more qualification of athletes. If a Recruiting Specialist ever enrolls a family who they do not think can play somewhere at the collegiate level, or who had incorrect expectations, that should immediately be flagged. Our Recruiting Coaches are experts at assessing talent and growth potential and discussing options with families. Every Recruiting Coach can give a family their money back if they do not think NCSA will be able to help them reach their goals. The reality is that there are many types of collegiate athletic opportunities and if a student-athlete has open expectations and is committed to the process, we can help more often than not. You ask why front line employees should care if the company hits goal and suggest that we should stop trying trying to grow. I like to think everyone wants to work for a successful company that is growing and hitting goals. We are part of a winning team at NCSA and everyone’s individual success adds up to organizational success. When the company is doing well there is more opportunity to provide new incentives to all employees. We will always stretch and challenge ourselves to improve and to help more deserving families. I appreciate that one’s individual compensation plan is more important to them than company goals which their paycheck is not directly tied to. However, if someone doesn’t care if the company succeeds, they are likely not a good fit for our team oriented competitive culture. I am sorry you did not feel there was transparency in communication from management. One of NCSA’s core values is “Direct and honest in communication” and I always strive to be real and honest about whatever message I deliver. Often, we have a lot to celebrate, and when things are tough I try to be real about it. All our managers will re-focus on this point as I agree that nobody wants to hear a “sugar coated” message. My direct and honest final thoughts on your post are these – I wish you would have talked with me about your concerns directly – perhaps I could have helped before you got to the point of leaving. I respectfully disagree with your perspective on some of the topics raised, and I will re-focus on a few of the points you mention. I wish you the best of luck in your next role.
      4.0
      Jan 27, 2017

      Keeping it Real

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Culture is upbeat and if you immerse yourself in it, it's very rewarding - If you want a job that challenges you and your output is judged by your input, it's for you - There is career path you just have to seek it out, make your mark, and be patient given most of that path starts from scratch at a young company 1) NCSA DOES WORK for the families contrary to what you may have read. If the families utilize the tools as they are intended, they will be successful. Are we perfect?...no. However, in the last 5 years our service team has curated more promoters of NCSA than many Fortune 500 companies. Simply put if the family's expectations of the process and NCSA's role in it are aligned, it's a marriage well worth it. 2) The leads that are distributed to our core teams are done so EVENLY. There is someone that has no hands on any one team or individual in the department that does this through an automated system every day using the best data in the industry. 3) NO ONE tells their people they can't attend a planned event or commitment on a weekend they've had on the calendar for months and have to work instead. Many of our top people get their work done Mon-Fri and don't have to work the weekends to make it up. When I first did the job, I was working 60+ hour weeks. Now Coordinators can make more money in less hours putting up less quantity in numbers monthly. The pay is night and day in the positive for our people. 4) There is NOT a ton of turnover in the department. Folks come and go and in a sales role if targets aren't met consistently then like any job, there is a process to get back on track or find another opportunity. That's normal in any industry especially in an entry level role.

      Cons

      - Given the world we are in the who we serve, there are times when people are asked or expected to work some tougher hours or days. There's no hiding behind that. It's not abnormal and our PTO plan is VERY competitive in the industry. - Most cons that you read are all things that are well-explained in the interview process, and no one is forcing them to accept the role or be in it for 3+ years. - There is opportunity to do more with our remote employees given that number is growing every month and it's something that's on the radar of management. I don't work in Marketing and if I wanted to just jump on and say NCSA is perfect, I could have put a 5 and a lot less time into this. My hope is those reading this understand the passion (and accuracy) to what is written.

      avatar
      NCSA College Recruiting Response
      9y
      Thank you for the honest post! I promise, we will never lose our fire.
      1.0
      May 19, 2013

      Don't let the title "scout" fool you, this is a call center.

      Scout
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Build great relationships with co-workers. Almost all former college athletes work there so it's easy to bond. -Learn sales techniques and get experience in sales. -They like to plan events at bars for employees but usually someone gets way too drunk and gets in a fight, resulting in them being fired.

      Cons

      -You're not a scout, plain and simple. The only scouting you do is to determine how much money each family has and whether or not they will enroll in the program. -Zero work/life balance which is something upper management preaches but all they care about is the bottom line and numbers. If you aren't hitting certain numbers for are forced to work extremely long hours plus weekends. -Unrealistic sales expectations -This is a call center! Don't be fooled by the title "scout." As a scout, you sit at a desk all day and cold call about 90% of your leads. You're expected to make a certain amount of outbound dials a day and have a minimum of 3+ hours on the phone each day. Does that not sound like a call center? -No morals in the company and in some employees. Leads are constantly being stolen because of how competitive the nature has become due to meeting sales goals. Totally unethical. Scouts would lie to families on a day to day basis just to set a meeting or get an enrollment. -NCSA doesn't care if an athlete is 5'4" or 6'3", all that matters to them is whether or not the family has money to sign their kid up. They will tell families that athletes have to be "qualified" to be entered in the network. Biggest joke, ever. The only qualification you need is to have $795, $1,495, or $2,495, and if you have that, you're qualified! -Be prepared to get extremely micromanaged. -Absolutely ZERO employee appreciation. Management makes it very clear that each employee is replaceable because of the new crop of college graduates each year. -The pay is absolutely terrible. $25,000 salary. The commission structure is joke. You are expected to make $2,500 in new revenue every month, or $1,250 every two weeks. They give you an "advance" on your salary and until you make up that money in new revenue, you will actually owe the company money. Now this does change over time as new money keeps coming in but when you first start out, prepare to be in the hole. -Besides becoming a head scout, ZERO room for career advancement. If you want to be a head scout and work 7 days a week while being paid strictly off commission then this is the perfect job for you. -You will constantly be forced to take "anonymous" surveys to portray that NCSA is such a great place to work. For example, the "Top 50 Generation Y Employers." You've got to be kidding me. -People will get fired or quit. While I was at NCSA, I'd say approximately 50-75 employees quit or were fired. Ridiculous turnover. They will drain each employee until they are burned out, then the company will find another person to replace them. -NCSA is signing up wayyyy too many families for what they can handle. People are constantly dissatisfied with the service because they can't get ahold of anyone to help them! Unprofessional and unorganized, to say the least. -All management cares about is the bottom line. "How many enrollments and how much revenue." Period.

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      Glassdoor has 799 NCSA College Recruiting reviews submitted anonymously by NCSA College Recruiting employees. Read employee reviews and ratings on Glassdoor to decide if NCSA College Recruiting is right for you.