I have a lot to say so please take time to read this. I am a top performer. I consistently hit 1 to 1.5 million ever month. This company takes your money! Yes, they take your money in the form of chargebacks. I recently got $3,000 taken out of my check, $2,000 taken out if my previous check. Here, you enroll people into a debt relief program who are financially going through a hardship. You put them on a payment plan to pay toeards those debts. You have a 4 month rolling chargeback, meaning anything you enrolled in Jan can cancel and be taken off of your next check Feb, March, April. Sooner or later you will have a great month of 40 loans. I. The coming months you will see your check get depleted by chargebacks and cancels. Oh and if the client is insufficient on funds one payment, you get the whole commission taken from you and the company keeps the client enrolled and still keeps the deal YOU SOLD! one example the client had a debt settled and the company made $6500 on it. One payment the client called in and asked to extend his payment date because he had an emergency come up. They charged me back my full commission of $430 on it and kept the deal as well as the $6500 made on it. The clients life and finances are out of my control but I get penalized for it. If you are ok with the company taking $2k-$4k out of your check monthly then this place is for you. One of my Team Leads had $40k taken out of their pay overall for their year-to-date. Thats a salary!
This place is oppressive. Not only do they take your money. They pay you $15 an hour and pay you half-time for overtime. So you get $7.50 for overtime. Thats what their employees are worth to them. The managers are all inexperienced liars. Anytime you mention or provide feedback for your chargebacks, your commission being taken from you, your leadflow being manipulated they reply “have you thought about working overtime? Have you thought about dialing more? Have you thought about changing your pitch?” The job is all scripted. There is no selling. The product is junk. It ruins peoples credit and causes problems with the creditors. All your hard work is washed down the drain in the form of chargebacks.
Next thing, this place is a prison. They have workforce management where they track your activity, they preschedule your lunches and breaks. If you go out if that time frame for anything you get written up. They have AI that screens all the words you say so if you say something that deviates from the script of if you miss a word you get written up. If you walk away from your computer too long or you dont keep dialing you get written up. They micromanage your dials, your sales, your contacts, your time, your status, your calls, everything. One month I was #1 on the team and #2 in my region. I got written up for my dials-per-hour being low. Mind you, I exceeded 160% of my goal and got written up because my dials-per-hour were lower than what the company wanted. Is this sales?
There is massive favoritism here! Some people are in different lead queues that route specific leads to that person with specific loan amounts. And this person doesnt have to read legal disclosures and they take inbound calls. This place will sell you that this is inside sales inbound calls. Its not! Its all outbound and the people that dont pick up get counter against your conversion which affects your quality of leads. So if you get 10 leads and those people dont pick up the phone , that lead gets counted against you! Theres people here sitting for 10 hours with nobody to talk to. Its all rigged.
This place is full of people that have no self-respect or dont realize any self-worth. Its full of management bullies and kool-aid sipping rejects that cant fit in anywhere else but have to lie to themselves in the mirror everyday that this is the best place on earth and lie to their peers to get a quick buck. I left this place recently and wont look back. The best I can do is persuading anyone that reads this to not out yourself through this. Everyone is better than this place. The grass is greener elsewhere!
