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National General Insurance

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National General Insurance Associate Insurance Operations Representative reviews

3.3

66% would recommend to a friend

(73 total reviews)

Peter Rendall

44% approve of CEO

51% positive business outlook

Associate Insurance Operations Representative employees have rated National General Insurance with 3.3 out of 5 stars, based on 73 company reviews on Glassdoor. This indicates that most Associate Insurance Operations Representative professionals have a good working experience there. National General Insurance is rated in line with the average (within 1 standard deviation) by Associate Insurance Operations Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

73 reviews
1.0
Sep 27, 2016
Recommend
CEO approval
Business Outlook

Pros

Money. By the end of my first year, I'm predicting somewhere close to $85k. If I were to actually stay for a 2nd year, it would be over $100k. The job is easy because all you have to do is pick up the phone are you'll make money.

Cons

The phrase "Work/life balance" is one that doe not exist in this company. When I was hired, they said I would work every 3rd Saturday and, in those weeks, I would get a weekday off. However, since my hiring group has been done with training, we have been scheduled every other Saturday with no week day off. They basically cut our days off by 25% so we work six days/week every other week. Instead of having eight days off every four weeks, we only have six. You have no time for life outside of work. Unfortunately, management can't seem to comprehend why this is important because work is really the only thing they care about in their lives. This seems to all be based off an unspoken culture guideline of 'sink or swim'. Employees are not an asset to this company but solely a mere commodity. Something that just comes and goes. If the employee can't figure out the job, then they are let go or left to flounder until they finally quit. This is a high-pressure, pushy, transactional sales job. All you are told do to is get the business, close the sale, get the money.

5.0
Sep 22, 2016

Its great really

Recommend
CEO approval
Business Outlook

Pros

i love it her the people that pay is great and the management is always willing to help you everything about this job is great

Cons

nothing really serious they do make you work long hours

4.0
Sep 16, 2016

Sales Agent

Recommend
CEO approval
Business Outlook

Pros

Salary is the biggest draw here. You don't have to be a top salesman to make 80k or more per year, just a hard working one. The leads are all provided for you and calling in to speak on their own accord, all you have to do is pick up the phone. The position allows you have an above average quality of life and you're going to be hard pressed to make more money elsewhere for simply talking on the phone all day. You have a voice. I genuinely feel that upper management does listen to the more senior agents as well, which is extremely valuable and I hope they never lose that. In a sales environment policies and strategies are always changing and they've made some decisions in the past that have negatively affected the sales floor but they've recognized that, listened to feedback from the senior agents and have shown the ability to find solutions that work for everyone.

Cons

Health Benefits are a big negative. While they do offer HSAs to help atone for the costs all their plans have very high deductibles and not a lot of perks other than just a "standard" health insurance policy. They could do better here. Work/Life Balance. Company doesn't seem to care too much about this, which is a shame. In their defense this doesn't come as a shock they never once claimed that this is a 40 hour a week job, in fact they tell you during the interview process that in order to make the big bucks you will be working 45+ hours a week. However, most people work to live, not live to work. And as someone who is planning on starting a family in the near future it would be nice if there was a way to find a middle ground. Schedule. Changes to the schedule happen extremely often which makes it hard to plan things in your personal life. Sometimes you're scheduled for 40 hours, and sometimes it's mandatory 45. You typically work every 3rd Saturday but that usually changes during the summer to every other Saturday. On those weeks you typically have an "Alt Day" during the middle of the week to take a day off yet this summer they made it mandatory to work 5 hours on those days which was a surprise. I get it from the companies perspective, they pay a lot of money to get the phone to ring so they have to have somebody available to pick it up. It can get a little frustrating in your personal life however and can cause problems when the schedule is always changing. Work from home. Right now they have limited Work from Home capacity. You can work from home in cases of emergency or if it is your scheduled day off and you would like to get extra hours but it would be nice if they could expand on this.

Viewing 67 - 69 of 73 Reviews

Glassdoor has 1,668 National General Insurance reviews submitted anonymously by National General Insurance employees. Read employee reviews and ratings on Glassdoor to decide if National General Insurance is right for you.