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Navy Federal Credit Union

Engaged Employer

Navy Federal Credit Union reviews

3.6

62% would recommend to a friend

(3,176 total reviews)
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Dietrich Kuhlmann

62% approve of CEO

60% positive business outlook

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,176 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Apr 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Spacious office, benefits at par with other good companies even though there is hype within the company that they provide the best benefits. Office parties are quite lavish, but are the only highlights for fun in the entire year

Cons

Immature upper management with High school type discipline. Almost everything that is wrong is openly done with upper management approval. Profiling employees making assumptions about people and their ethics. Management frequently indulges in Voyeur like activity shadowing employees targeted for removal by management. Making it increasing difficult for these employees to establish a work life balance and completely stresses them out with increased scrutiny and fake performance allegations. This is a method applied to many people including me who have been forced to look outside the company. They even profile employees so they cannot find a job in other departments. On the other hand, the brown nosers get double promotions from Managers to Vice President levels. Management is empowered and encouraged to be intrusive with employees keep them under constant fear of retaliation. The Best Companies to work for-title isn't earned and is probably paid for by their extensive cash reserves of 50+ Billion dollars. Cutler Dawson is a creep who enjoys putting employees through this hell hole.

3.0
Sep 12, 2017
Recommend
CEO approval
Business Outlook

Pros

It’s a pretty easy place to work if you land in the right situation. Typically you won’t have to work more than 40 hrs a week, unless you land in IT or some systems related role which requires being online or on call when systems go down, there is maintenance, etc. The benefits are good…full gym on site, 7% 401k match, decent amount of vacation and sick leave that ramps up after 3 years of service. If you get a good performance review, due to the bonus structure, your compensation can be very good. The mortgage discount can be very good. However, base salary tends to pay slightly less compared to other similar companies. It’s a big company, so its very easy to move around and try new jobs (especially because preference is given to internal hires vs. external hires). Casual dress code on Friday is a plus, though it really could be extended to the full week for most positions.

Cons

There’s a very strange culture that borders on nepotism. Everyone in the building has a family member or spouse that works there. And because the company grew so fast, there are a lot of people in managerial positions that don’t have the skills or knowledge required for their position. They got the role simply based off of seniority. These people also tend to hire more unqualified people to work underneath them, so the company is falling into a cycle of bad hires. So it sort of becomes a “who you know” situation when it comes to promotions. Compensation is highly dependent on bonus, which gives managers a lot of power over their employees. If you land in a bad situation, it can negatively affect your compensation for a year. As for career development, it can be hard to develop marketable skills with the tools/software that Navy uses. I have lobbied for Navy Federal to use tools/software that are more common in the marketplace, but Navy Federal is so behind the curve when it comes to technology that I would be shot down. And there’s only so much you can learn from Lynda.com (free for Navy Fed employees). In addition, the data infrastructure is horrendous. Massive growth over the past 10 years has created an incredibly fractured database system. Third party data tools are common, as they are easier to use than actually fixing the root problem. Efficiency has been ignored at the company because the massive growth is making the company look so good. In turn, senior leadership have sought to “create empires”, hiring just for the sake of making themselves more powerful in terms of number of reports they have. Parking is a huge problem, though it has gotten better with the opening of the new parking garage. There are no telework options, except for some key roles in IT. Everyone is required to be in the office 5 days a week, which is absolutely absurd in this day and age. Especially in the DC metro area, with its ridiculous traffic. Sick Leave and Vacation are in separate buckets, would rather have as single bank of leave. 401k match doesn’t vest for 2 years. The CEO puts on a good public face, but says some things to employees that are downright offensive.

2.0
Mar 3, 2025

Stay AWAY!!

Recommend
CEO approval
Business Outlook

Pros

Pay is decent for the area- but not particularly great when compared to the industry overall, the workload or the constantly changing expectations. The amenities such as the multiple gyms, the food options/ cafes on site, The recreation park and some community partnerships Are good. The insurance is really good, they match up to 7% contributions to 401K

Cons

Stress level is insane. No-one ever seems to know what's going on and directives change almost weekly, sometimes daily. Communication and transparency especially from leadership upper management, and across business units are a complete joke. No work life balance. Horrible for mental and physical health. Majority of Supervisors treat employees like they are beneath them and regularly use veiled threats, harassment and retaliation as " management" skills. Upper leadership does NOT want to hear this. you are expected to keep your head down, your mouth shut and ignore the rampant EEOC, ADA, and federal regulations violations . HR will gaslight you, and there is no such thing as "anonymous " complaints. It feels very similar to being in an abusive relationship. There is also little to no growth opportunities unless you are willing to sacrifice integrity, and constantly kiss up to supervisors

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Navy Federal Credit Union Response
1y
Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.
Viewing 4 - 6 of 3,176 Reviews

Glassdoor has 3,526 Navy Federal Credit Union reviews submitted anonymously by Navy Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Navy Federal Credit Union is right for you.