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Navy Federal Credit Union

Engaged Employer

Navy Federal Credit Union reviews

3.6

63% would recommend to a friend

(3,175 total reviews)
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Dietrich Kuhlmann

62% approve of CEO

62% positive business outlook

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,175 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Dec 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Great benefit package. Generous paid leave, 401k match, pre-defined pension (basically additional 401k match), affordable insurance premiums, advancement opportunities, tuition reimbursement, job security, etc. The annual bonus is good monetarily (bad for culture). Also NFCU is not publicly traded or privately held. That is really good at times as the company focuses on long term strategy vs making the next quarter. Greatly improved technology over last few years. Mary McDuffie, President, is absolutely wonderful.

Cons

Working in different departments is like working at different companies as far as how employees are treated. Annual bonus program is based upon archaic performance review process, placing a lot of power with direct supervisors. This stifles constructive criticism and innovation. Breeds a box checking culture which is evident with the obsession with returning to the office. For example they send out survey after survey and many do not want to return, yet management does not listen in the tightest labor market in history. NFCU successfully operated for two years without forcing individuals in the office and still will not let it go over "culture", which is vastly better now that before the pandemic. Front office released a FAQ on "Hybrid" and consumer lending VPs immediately jumped on how to stuff people in the office 4 days a month because that's what the magical document said. What days will who be there, does sick leave or vacation count against the 4 days, how will it be tracked, what is the penalty for missing "campus days", etc. just to check a box. Sad part is leadership knows employees do not want to return, yet sit in meeting after meeting strategizing about how to sell it and tell employees it is better for them. If they spent as much time collaborating about how to improve the business as they did sticking human beings in cubicles, the "culture" would be better. Hopefully everyone across the credit union will stand together and refuse to go back simply to check a box, can't afford to fire everyone.

1.0
Jan 1, 2023
Recommend
CEO approval
Business Outlook

Pros

- Free food - Competitive salary

Cons

- Ineffective leadership - poor management; managers and AVPs who should not hold their positions - Cruel and Abusive management - Internal Audit managers were extremely negative, disrespectful, and emotionally abusive and failed to provide constructive feedback; management is heartless and evil - be careful about getting sick; if you struggle with physical or mental health issues, this is not the place for you - Unequitable treatment of employees - African American employees are held to a higher standard than their white and Asian counterparts - Lack genuine training or coaching - no real training or coaching opportunities - Antiquated environment - the department utilizes outdated audit software that only 2% of the industry uses; department audit procedures are impractical, old-fashioned, and superfluous - Terrible Team Environment - the professed teamwork environment is a façade; coworkers are unwilling to help you and seek to undermine you; very cliquey environment - new employees are not received well - Substandard medical benefits - I had to fight with the insurance company to approve all of my required (quality of life) medications; they refused to pay for my lab work during my doctor's visit - they required me to go to their preferred lab - which required a second visit to get essential bloodwork - Lack of Loyalty - they overlook employees in the department for promotions and hire externally

2.0
Mar 5, 2024

Management going downhill

Recommend
CEO approval
Business Outlook

Pros

Work life balance is great. Still working remotely at the moment.

Cons

Management has went downhill. Micro managing is like a sweatshop worker! increase in work, with little pay. The bonus has decreased harder to achieve exceed or exceptional. They get you with bonus, but really 90% only get meets. First started and I was an exceeds PAR person. They push you to do all this work, to end up only getting meets. Pushing everyone to go into the office that aren't properly cleaned. Easy to get into collections hard to get out, unless you know somebody who knows somebody. I've worked just as hard to succeed so I could progress in my career, to watch someone who started after me get further then I. With feedback with wanting me to climb the latter in order, when others haven't.

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Navy Federal Credit Union Response
2y
Thank you for your honest review. We are invested in enhancing the skills of our leaders so they can help develop our team members.
Viewing 7 - 9 of 3,175 Reviews

Glassdoor has 3,525 Navy Federal Credit Union reviews submitted anonymously by Navy Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Navy Federal Credit Union is right for you.