Pros
Good pay for the area, good benefits
Cons
I just want to say that I have no idea where all of these positive reviews are coming from. It seriously makes me question the integrity of this site. I worked at NFCU for almost a year and I think I met maybe 5 people who liked their jobs-- everyone else HATED HATED HATED it there. They only stayed for the money. Too many cons to list. You have good health coverage, but you cannot get a day off to go to the doctor, so what's the point? People ask for time off 6 months in advance and they are turned down. They don't care if you are getting married or your Dad is having open heart surgery -- they just DON'T CARE. You are monitored down to the second in everything you do. You cannot even talk to a coworker for 2 minutes without it costing you. There were people who worked 20 feet away from me for more than 6 months and I never knew their names. You are supposed to try to talk members into new products/services in a RIDICULOUS manner that makes you sound like a bad infomercial. And if you don't do it, it will cost you. You will never get a new position. I refused to lower myself to the level of an annoying infomercial host. In account services, you are not trained to handle a lot of the calls you will be taking. You are supposed to look it up in the manual, which is a joke. Even the people on the assist line cannot find what they need in the manuals. The stress level is unlike anything I have ever experienced in my life. It got to the point where I was crying on my way to work, crying at work, crying on my way home . . . They constantly waste money on stupid things like cupcakes, paper hands, plastic junk to commemorate joke day (or whatever random day it is) instead of putting money into training. Why not use that money to pay someone to be there to help MSRs who are new to the floor????? You are thrown on the phone with virtually no idea what you are doing, and NFCU is OK with that. They tell you to "fake it til you make it." Do they not understand that this is people's money that they are letting trainees mess with?? If you make a mistake and someone's mortgage check bounces, there could be consequences for that person. All NFCU cares about is that there is a body in the chair to answer the phone. My supervisor had just been promoted from another department and could not even do the transactions that we were taught in training, so she could not help us at all. We also did not have a team coach for 3 months-- we were left high and dry to try to figure things out on our own. Trust me, this place is a JOKE. The only reason they are voted a top employer by Fortune magazine is because they look good on paper. Think about it --- you can't get the day off for your Dad's heart surgery or talk to your coworker for 2 minutes, but hey, here's a cupcake. That should make it all better, right? WRONG. SO WRONG.
