Naylor Association Solutions reviews

Thank you for your feedback. We welcome feedback from our employees and former employees and review this feedback regularly. That said, it is equally important for us to respond when out of context or factually inaccurate information is posted online about our company and how it works, as there are in your post. Naylor typically employs approximately 120 advertising sales reps at any given time in our Member Communication division. It is our largest single group of employees and they generate the largest portion of our revenue. Therefore, they play a critical role for Naylor and our association clients. Our expertise in this area is why associations partner with us and our consistent delivery of results is why they stay with us (we retained 90+% of our customers in 2016, consistent with our historical retention rates). The only way to be a market leader, as Naylor is, in an industry where advertising sales is critical, is to treat your sales team fairly. We are happy when we get to pay out commissions because that means our sales team has been successful, our company is achieving success and most importantly our clients are going to be happy. You simply can’t run a business with 500 customers for nearly 50 years without fulfilling your obligations to your employees and your customers in this honest and truthful manner. Moreover, we have 35 reps and sales managers that have been with Naylor for over 5 years, 20 over 10 years, and 22 over 15 years, which means there are a growing number of reps who find Naylor a great place to work. While we have always strived to allocate sales territory equitably we do recognize that a few people may have felt otherwise based upon what projects they were, or were not, assigned. At no point have we ever hired reps simply to sell what our senior reps don’t want to sell. That is a challenge that every sales organization faces. As one of our company’s core operating values is continuous improvement, we introduced a market focused sales structure in 2013, and in January of this year continued that evolution with changes in how we deploy sales reps. This last step comes with a specific focus on new sales representatives joining Naylor with a pre-determined territory, that includes a mix of existing and new sales opportunities. This will create immediate sales and compensation opportunities to those who perform well almost immediately after being hired. We pay our sales representatives a sales draw in advance of earning their sales commissions. We always pay our sales representatives for all of the commissions they earn. Any statements otherwise are completely inaccurate. On rare occasions, we sign an agreement with an association that undervalued their communication offerings to their members and target market. This is why associations partner with Naylor. They want to communicate more effectively with their members and generate non dues revenue to help run their associations more effectively. Competitive advertising rates facilitate these two objectives. In these situations, we typically grandfather existing advertising rates for a period of time and then gradually increase the advertising rates until the existing advertisers are paying fair market value for advertising. Thank you for your feedback.