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      NiCE

      Engaged Employer

      NiCE reviews

      3.9

      78% would recommend to a friend

      (3,046 total reviews)
      avatar

      Scott Russell

      84% approve of CEO

      75% positive business outlook

      Ratings by demographic groups

      NiCE has an employee rating of 3.9 out of 5 stars, based on 3,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      4.0
      Feb 16, 2026

      Overall Good

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      NICE gives you strong experience in large-scale cloud CX (CXone), good brand value on your resume, and generally decent culture/work environment in India, especially for learning and growth in backend/microservices.

      Cons

      Average pay and slow/unclear growth, variable managers with some micromanagement, and typical big-company politics plus pressure when CXone issues cause customer escalations.

      avatar
      NiCE Response
      4mo
      Thank you for your review. We offer an exceptional work culture as reflected in our “Great Place to Work” (GPTW) accreditation, earned for three consecutive years. Our success as a market leader is built on the strength of our products and our vision, including driving AI adoption at scale to deliver real value for our customers. Wishing you continued success at NiCE!
      4.0
      Feb 11, 2026

      Great place to work

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you get a good manager, you will have a good experience. There is so much to sell, so you’ve always got something to sell to any account in your patch. There are many great resources, especially the product & specialist teams, to help your sales pursuits.

      Cons

      It’s important to understand the tech footprint of your accounts before you get the territory. Having a combination of existing customers and net new is the best way to make money with Nice in my opinion. Sell some while you hunt the new logos, get a new logo every 1-2 years. This is what I was able to do, some don’t seem as lucky. Our professional services group can be painful to work with, especially with larger projects. They are overworked & under staffed.

      avatar
      NiCE Response
      4mo
      Thanks for sharing your experience. We’re glad to hear that you’ve had strong support from your manager and have found value in the breadth of solutions and resources available to help drive your performance. We’re proud of our market leading products and the robust sales support framework that provides comprehensive enablement to help our teams excel. Wishing you continued success in your career journey with NiCE!
      3.0
      Feb 8, 2026

      Hybrid work, works!

      Manager, technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Personal home time works in balance with office time

      Cons

      Required office hours and days are strictly enforced

      avatar
      NiCE Response
      4mo
      Thank you for your review. At NiCE, we’re committed to investing in our employees by fostering a positive work culture. This comes through in initiatives such as our NiCE-FLEX hybrid model, which provides ultimate flexibility for employees, comprising 2 days in the office each week, and 3 days of remote work. Wishing you continued success in your career journey with us!
      Viewing 112 - 114 of 3,046 Reviews
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      ReviewsNiCE reviews

      Glassdoor has 3,214 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.