One Medical reviews

The company weighs heavily on its marketing efforts to make itself appear to be the best medical office for patients. They do this by carefully monitoring their online Yelp reviews. This may work to attract more patients, but is completely misleading and the number one source of physician dissatisfaction. Whenever a negative Yelp review is posted (many times because the patient is just unreasonable), management will do everything they can to get the patient to take it down or pay Yelp to remove it, while doing nothing to defend the physician. When physicians approach management that online reviews do not tell the whole story, management quickly responds that it is the physician's responsibility to set patient expectations, and if you get a negative review, it is your fault that you did not set patient expectations right. What ends up happening is that the physicians who cater to patients' every wish (even if they are not medical sound) get the best ratings from patients. Many patients have figured this out, so will leverage this by going to One Medical Group for controlled substances due to the "good customer service" promise. Management has done nothing to make the medical clinic a safe and medically accurate institution. There is a lot of turnover at the company. There are some clinic sites where the entire physician staff has overturned within a year, or there are no physicians on staff at all. This reflects how unhappy physicians are working at this company. One of the questions the company asks its patients is "How likely would you recommend this medical office to a friend or a family member?" When the company asked its physicians this exact question, most physicians answered "Very unlikely." In my opinion, the physicians at this company does not seem very bright. One physician used to ask me how to treat diabetes, the most common disease in primary care. I am not comfortable recommending this medical office to a friend or family member if the physicians do not know how to handle basic medical problems, regardless how great their bedside manner or online reviews are.

Lots of work, and often not the most fun. Some patients can be extremely rude and blame you for things that have nothing to do with the company. A lot of it comes from patients who don't understand their insurance or healthcare in general and need someone to blame. Good thing there's always someone around to help make you smile.