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One Medical

Part of Amazon

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One Medical reviews

3.2

36% would recommend to a friend

(965 total reviews)
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Trent Green

44% approve of CEO

34% positive business outlook

One Medical has an employee rating of 3.2 out of 5 stars, based on 965 company reviews on Glassdoor which indicates that most employees have a good working experience there. The One Medical employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

965 reviews
1.0
Nov 4, 2022
Recommend
CEO approval
Business Outlook

Pros

Cute offices and easy tech on the patient side

Cons

Buckle up, this will be long. This company is a dumpster fire of poor management and mistreating and deceiving employees on all levels. The two executives commenting on reviews here are at best ignoring the issues in the reviews and at worst blatantly lying in their defensive retorts. Pay attention to your offer before accepting it. Maybe even record the video call if that is legal where you are. You can bet on several things stated in your initial offer meeting not being even remotely based in truth. Ask what your salary will be. Ask what your bonus will be and how long it will take you to vest. Ask what your hours will be. Then ask if anything above and beyond your patient scheduled hours are expected. There are mandatory pointless huddles every single day with no useful information held every day during lunch (i.e.the hour which you are not paid for). You are not paid for admin time, regardless of what the CMO is saying in other reviews. Your annual raises are not merit based. You get the same raise if you work hard or do the bare minimum, it's all about how long you've been there, not the quality of your work. They also love to tout that they don't put any non-compete clause in the agreement because people are "so happy here that they never leave." Thats absurd. The turnover in this company is so high. People leave and never look back because their time here is so awful. Hopefully they aren't still trying to lure people in with sketchy stock options, but if they are then you should decline it and ask for the cash value instead. The statements about how MD/DO's are paid double what PA/NPs are paid is 100% true even though you do the same job. Medical Directors make even more and only see patients about half the time. You will have a ton of upper level management constantly talking about "standard work" yet when you have questions, they will never give you a direct answer. Everyone who has said this place is the McDonalds of primary care is spot on. The patient is always right. Everyone gets stimulants. Everyone gets benzos. Everyone gets testosterone. If you say no, the patient will complain and supervisor will come in and supersede your decision. Patients can no-show as many times as they want without penalty. Patients can show up incredibly late and you are still expected to see them and work the rest of your schedule on time. The culture is very clique-heavy. If someone stays long enough to get promoted to a management or leadership role, they stick together with others and if you're new you are treated like an outsider. Those same people also do very little work. I don't even have enough hands to count the number of people I encountered that I had no idea what their actual duties were, they just floated around and showed up every now and then on a Zoom. The culture is toxic. You're encouraged to smile and ignore problems. You're ostracized for bringing up issues. You're often told "that's just the way it is" or "it could be worse." In summary, this place will drive you mad unless your goal is to hop your way up the management ladder while leaving a wake of destroyed morale in your path. I am disappointed in myself for being excited to start this position. I was naive to believe the smooth talking. They aren't in the business of taking care of the employees who deliver care to their members, they're in the business of collecting a membership fee for their members and giving them whatever they want. There are better people to work for. There is better pay for more satisfying work.

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One Medical Response
3y
I'm very sorry to read about your experience, but I'm glad you took the time to write and I take the feedback extremely seriously. In fact our provider retention rate is among the best in the industry, and we do have incentives tied to robust measures of care quality and other metrics through our Star Provider program. We have a very safe, evidence-based approach to prescribing controlled substances developed by the expert clinicians on our own Medical Advisory Council. We strive to make our patients feel heard, but individual clinicians' judgment is always paramount. If you're comfortable discussing your feedback further, please reach out to me directly as I would very much appreciate the opportunity to understand how we failed to address your concerns during your time here, so we can do better in the future. Andrew Diamond, MD, PhD Chief Medical Officer
1.0
Mar 18, 2022

Avoid like COVID

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

No "pros" to share as it was a terrible workplace.

Cons

It's terrible, and it's not advised. Toxic "woke" culture . People attempt to be progressive, yet it comes across as phony. There was open sexism and racism, particularly towards women and by women. When I brought these illegal actions to HR and compliance's attention, they were met with retaliation. They try to give their useless, plummeting stock shares as a salary negotiation tool, which they will only discuss when you threaten to leave. Pay is far lower than industry standards. Senior management is the worst; they say all the right things but never follow through with their words. Simply put, no.

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One Medical Response
4y
Thank you for sharing your story, and I'm very sorry to hear about your experience. I have forwarded your review to my team so they can investigate further. In the meantime, I encourage you to reach out to me directly if you would like to discuss your feedback further. Danny Briskin VP, Human Resources
1.0
Jan 3, 2022
Recommend
CEO approval
Business Outlook

Pros

OM really has some amazing employees. I worked with, and met, some really amazing people and I'm very grateful to now have these people in my life as great friends.

Cons

Ooofff where do I begin? Most of the previous reviews really sum up what it's like to work here and why you should stay away. The biggest thing for me was that at the end of the day, One Medical is a FOR-PROFIT tech company and that's been shown time and time again. Admins, phlebotomists, and providers are constantly disregarded - despite being on the front line and face of this company. Leadership will tell you that your feedback is "valued" and "let's have a conversation about your frustrations", yet after dozens of conversations, you'll end up being gaslit, and told that you need to be ~resilient~ with the constant change that you never have a voice in. I don't know if it's idiocy, pure ignorance, or a combination, but leadership is pathetic and reaps off its subordinates. I'm sure there are some decent managers/leaders out there, but that's few and far between. There is a constant lack of support from leadership, and leadership constantly gets to do absolutely nothing while getting compensated much more than they should. The shift lead position is a joke and essentially takes on managerial duties while not getting compensated for it. My shift lead ran our office and they were damn good at it. Meanwhile, my office manager couldn't even step in as an admin for half a day because they had no idea what was going on. One would think that an employee's direct support should be able to step in and ~directly support~ their subordinate....? There's a reason that One Medical was federally investigated and was found guilty. I will emphasize again - One Medical is a FOR-PROFIT medical company that slaps BIPOC and LGBTQ on everything to feel better about themselves.

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One Medical Response
4y
Thank you for sharing your candid feedback. We strive to create an environment where both our patients and our team members have their needs met and it sounds like that was not your experience. We are continuously investing in training and hiring to make sure our frontline employees have the support they need to be successful, including onboarding and ongoing learning and development. We also maintain multiple channels for feedback--including our annual engagement survey that launched this month--and I'm sorry you felt your feedback was not heard. We are planning to take the results from this survey to create action plans in response to concerns. If you are comfortable doing so, I invite you to share more details of your experience to help us do better in the future--please reach out on our website. I wish you the best. Christine Morehead Chief People Officer
Viewing 16 - 18 of 965 Reviews

Glassdoor has 994 One Medical reviews submitted anonymously by One Medical employees. Read employee reviews and ratings on Glassdoor to decide if One Medical is right for you.