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One Medical

Part of Amazon

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One Medical reviews

3.2

36% would recommend to a friend

(965 total reviews)
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Trent Green

44% approve of CEO

34% positive business outlook

One Medical has an employee rating of 3.2 out of 5 stars, based on 965 company reviews on Glassdoor which indicates that most employees have a good working experience there. The One Medical employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

965 reviews
1.0
Dec 29, 2022
Recommend
CEO approval
Business Outlook

Pros

The offices are aesthetically pleasing. That's literally it.

Cons

Oh man, where do I begin? Let's start with the pay. I stupidly decided to take the offer of $162,000 yearly as a primary care physician because I did not know my worth. When I tried to negotiate this, they said the pay was non-negotiable and instead increased my sign-on bonus, but added a three-year obligation to keep the sign-on which they didn't tell me about verbally, only when they sent the updated offer letter. Potential physician employees, please do NOT let them sweet-talk their way out of paying you well by talking about the vested interest you'll get in the company, etc. I asked what my potential pay could be and they said less than $200,00 after working there for several years; the average PCP *starting* salary fresh out of residency is 220-240K these days, and much more several years into practice. They say BS things like "we want the physician-patient relationship to be strong" as to why they don't have MAs and make physicians do menial tasks. Physicians operate at the absolute bottom of their license here, both labor-wise and and salary-wise. Ultimately, what they're doing is maximizing profits by keeping minimal staff and paying minimal salaries. Also, they tout that there are longer patient visits than the average clinic but a lot of that extra time is spent taking vitals, reconciling medications, etc. - all things that physicians do not normally do. Amazon has bought out this company. There is literally no moral compass. You can read articles about how the company has prioritized profits over patients by doing a quick Google search; I highly recommend the NPR article about this. Let's talk about the respect you deserve as a physician. One Medical sees NPs/PAs and physicians as equals. Physicians often report to midlevel providers as supervisors and have to have a midlevel read their notes in a spirit of "collaboration." NPs and PAs certainly play an important role in the modern landscape of healthcare, but equating them to physicians is dangerous and misleading. One Medical also has a company policy of referring to everyone as a provider alone in that same "collaborative" spirit, but this essentially wipes away important distinctions in provider training. This is extremely insulting to physicians. Everyone has to be on a first-name basis and you are not allowed to call yourself Dr. ___ to other providers, only your first name. Oh, the promise of a four-day workweek? It's false. Yes, you can see patients four days and have one day free of clinical duties. However, you have absolutely no admin time during the week so the fifth day off becomes an admin day unless you stay past working hours the other four days. Again, most clinics have MAs and/or nurses to help do some admin work for you, but not here. So their promise of work-life balance is also patently false. I cannot express my disgust with this company enough. I appreciate places that tell it like it is. Many concierge or DPC practices will say hey, we cater to rich clientele, we don't do underserved medicine, and your pay may be less than the average place but you'll get a great work-life balance. One Medical says hey, we love the underserved, you're getting paid a great salary, and you'll have an incredible work-life balance. The deception is what makes me loathe this place. Don't buy it. Look elsewhere.

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One Medical Response
3y
While I welcome this feedback and am always looking for ways to improve our practice, I disagree with your assessment of One Medical. I’m sorry this was a poor fit, and I’m confident you’ll find another job in a traditional medical setting. I would always be happy to chat about your time here if you want to reach out to me directly. Andrew Diamond, PhD, MD Chief Medical Officer
1.0
Aug 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Paid holidays. Weekends off. Great for resume.

Cons

Literally everything else. There’s no structure. Admins are encouraged to make clinical decisions and triage patients because of the “high volume” of calls. In reality it’s because they can’t seem to keep a clinician for more than a year or two. The turn over rate is astronomical- meaning you can be the most senior admin after only a few months of working. Training is NON EXISTENT. Company preaches “Feedback Culture” , but all that means in application is that people feel empowered to criticize you with a smile on their face. You have to just sit there and take it other wise you “aren’t open to improvement”. High call volumes lead to back-to-back calls and 80% of them are patients complaining about the outrageous bills they’ve received. The Product teams makes changes that hinder work flow for admins specifically. Claiming effectiveness but actually only trying to hide the fact that there aren’t enough admins on staff- and everyone else needs to pick up the slack. There is no opportunity for career advancement despite the constant rhetoric spewing from upper management saying otherwise. Over all, way too much stress for the pay.

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One Medical Response
6y
Thank you for taking the time to share such a thoughtful review about your time in the San Jose office. I'm sorry to hear about your experience, as we work hard to create an environment where all team members are treated fairly and given the tools to succeed -- regardless of their role or what office they work in. Our team-based approach to primary care certainly creates a different office environment and team dynamic than what you would find at the typical doctor’s office, in that our Admins are empowered to collaborate with fellow operations team members and clinicians to continuously improve the patient experience. If you’re open to it, I’d like to sit down with you to discuss your concerns and any suggestions you have on how we can improve here. I’m always available on slack or over email and hope you’re open to finding time to speak soon so we can get things back on track for you. Thank you again for sharing your perspective. -- Doug Gunderson, SVP Operations
5.0
Nov 23, 2018

Thankful to Work here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Awesome comapany, with smart team and hard workers. Great Culture. Changing Healthcare from top to bottom.

Cons

I can't think of any off the top of my head.

Viewing 13 - 15 of 965 Reviews

Glassdoor has 994 One Medical reviews submitted anonymously by One Medical employees. Read employee reviews and ratings on Glassdoor to decide if One Medical is right for you.