Does OneSupport pay their employees well?

According to anonymously submitted Glassdoor reviews, OneSupport employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at OneSupport. This rating has improved by 10% over the last 12 months.

How satisfied are employees working at OneSupport?

34% of OneSupport employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OneSupport 3.5 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at OneSupport?

Customer Service Representative (89) , Technical Support Representative (86) , Tech Support Representative (32) , Technical Support (29) , Customer Service Representative (CSR) (21) , Tech Support (19) , TSR L1 (18) , Tier One Tech Support (11) , TSR (8) , Team Leader (8) , Technical Support Specialist (8) , Technician (8) , Customer Service (7) , Customer Care Representative (6) , Customer Support Representative (6)

What are the pros of working at OneSupport according to real employee reviews?

"Work from home and flexible schedule" ((in 178 reviews)); "Flexible scheduling and not a lot of micromanagement." ((in 42 reviews)); "great people to work with" ((in 32 reviews)); "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home." ((in 26 reviews)); "Benefits are decent for entry" ((in 25 reviews))

What are the cons of working at OneSupport according to real employee reviews?

"Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." ((in 144 reviews)); "The training is terrible and does not prepare you for the real job that you're expected to do." ((in 75 reviews)); "Hard work goes unnoticed for the most part, you can get a 50 cent raise, but only once regardless of how much you do." ((in 15 reviews)); "Upper Management is completely disconnected." ((in 12 reviews)); "No room for advancement unless you know someone" ((in 10 reviews))

What are employees saying about OneSupport layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about OneSupport layoffs and their outlook for job security at OneSupport in 2026.

What are the top reviewed OneSupport locations?

San Marcos , Austin , Houston , San Antonio , Texas City , Jacksonville , Tampa , Raleigh , Miami , Columbia , Charlotte , Dallas , Atlanta , Fort Worth , Denver , Orlando , Irving , Remote , Mobile , Tuscaloosa , Richmond , Saint Louis , Phoenix , Fayetteville , Corpus Christi , Katy , New Braunfels , Jackson , Murfreesboro , Mountain View

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OneSupport

OneSupport reviews

3.0

34% would recommend to a friend

(97 total reviews)

Anthony Herrera

36% approve of CEO

27% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Work/Life balance

3.0

Culture & values

3.0

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

97 reviews

Reviews about "Culture"

Return to all reviews

4.0

Apr 9, 2013

Level 1 Tech Support - Work at Home

Technical support representative level i

Recommend

CEO approval

Business Outlook

Pros

Working at home was a plus at first. The pay was decent when you actually made sales. Communication within your team was excellent, so was additional assistance when you needed it. Occasionally they would hold raffles and contests for Nexus Tablets and other tech gadgets for high sales.

Cons

Working at home became unbearable for me. I almost started getting cabin fever. But I'm one of those people that needs an office to go to.

4.0

Mar 25, 2013

Decent, if you're on the right team

Tsr

Recommend

CEO approval

Business Outlook

Pros

*Work at home *Flexibility in your schedule *My team in particular is great, very helpful, amazing TL *Benefits are decent for entry-level position *If you put forth the effort you can move up fairly quick

Cons

*Other teams can be VERY rigid *Stress levels extremely high-- back to back calls, no idle time in between calls (not even 15 secs) *Customers can pretty much treat you however they want and you are expected to deal with it--even if they are being verbally abusive. *They will apply an hour cap, then hire new employees at the same time *Teams are not all on the same page--You will have one L2 tell you to do one thing, and another L2 from a different team give you a totally different response for the same issue.

5.0

Mar 6, 2013

I love this company

President

Recommend

CEO approval

Business Outlook

Pros

Lots of growth we promote from within, people can balance their life since they can work from home and smart management team excluding me( I am old)

Cons

lots of growth we are always in a rush

Viewing 91 - 93 of 97 Reviews

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Jobs at OneSupport

Work From Home: Technical Support + Customer Service

Work From Home: Technical Support + Customer Service

Remote Client Support Representative

Remote Client Support Representative

Remote Client Support Representative