Does OneSupport pay their employees well?

According to anonymously submitted Glassdoor reviews, OneSupport employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at OneSupport. This rating has improved by 10% over the last 12 months.

How satisfied are employees working at OneSupport?

34% of OneSupport employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OneSupport 3.5 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at OneSupport?

Customer Service Representative (89) , Technical Support Representative (86) , Tech Support Representative (32) , Technical Support (29) , Customer Service Representative (CSR) (21) , Tech Support (19) , TSR L1 (18) , Tier One Tech Support (11) , TSR (8) , Team Leader (8) , Technical Support Specialist (8) , Technician (8) , Customer Service (7) , Customer Care Representative (6) , Customer Support Representative (6)

What are the pros of working at OneSupport according to real employee reviews?

"Work from home and flexible schedule" ((in 178 reviews)); "Flexible scheduling and not a lot of micromanagement." ((in 42 reviews)); "great people to work with" ((in 32 reviews)); "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home." ((in 26 reviews)); "Benefits are decent for entry" ((in 25 reviews))

What are the cons of working at OneSupport according to real employee reviews?

"Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." ((in 144 reviews)); "The training is terrible and does not prepare you for the real job that you're expected to do." ((in 75 reviews)); "Hard work goes unnoticed for the most part, you can get a 50 cent raise, but only once regardless of how much you do." ((in 15 reviews)); "Upper Management is completely disconnected." ((in 12 reviews)); "No room for advancement unless you know someone" ((in 10 reviews))

What are employees saying about OneSupport layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about OneSupport layoffs and their outlook for job security at OneSupport in 2026.

What are the top reviewed OneSupport locations?

San Marcos , Austin , Houston , San Antonio , Texas City , Jacksonville , Tampa , Raleigh , Miami , Columbia , Charlotte , Dallas , Atlanta , Fort Worth , Denver , Orlando , Irving , Remote , Mobile , Tuscaloosa , Richmond , Saint Louis , Phoenix , Fayetteville , Corpus Christi , Katy , New Braunfels , Jackson , Murfreesboro , Mountain View

OneSupport reviews

3.0

34% would recommend to a friend

(850 total reviews)

Anthony Herrera

36% approve of CEO

27% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Work/Life balance

3.0

Culture & values

3.0

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

OneSupport has an employee rating of 3.0 out of 5 stars, based on 850 company reviews on Glassdoor which indicates that most employees have an average working experience there. The OneSupport employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

850 reviews

1.0

Jan 4, 2018

This company is managed by Narcissistic Power Tripping Sociopaths and Sexual Harassers

Business customer service representative

Recommend

CEO approval

Business Outlook

Pros

working at home with a full time schedule

Cons

Gaslighting, verbal abuse, sexual harassment by team lead and then fired for not complying with verbal and sexual harassment. They do not respect you if you have any goals outside of the job and if you have any confidence about your abilities, or personal boundaries; they will make certain you stay feeling as if nothing you do is ever meeting the mark. They will target the kindest and most talented individuals and break you down until you keep your mouth shut and put up with the constant inconsistencies and holes in their stories. This is a place where your soul goes to die.(for a measly $10 per hour)

3.0

Sep 7, 2017

Don't expect too much.

Help desk technician

Recommend

CEO approval

Business Outlook

Pros

Great first time Work From Home job opportunity. No experience necessary. Hard to get fired from (some job security).

Cons

Very limited pay scale (other than commissions). Uses false advertisement to get employees and customers. Though they will not fire you easily, they will cut hours, even while busy.

1.0

Aug 22, 2017

No Loyalty

L2 technical support

Recommend

CEO approval

Business Outlook

Pros

Work From Home Friendly Team Environment (Like Family) Ability to uncap income by making sales Easy to get promoted from L1 to L2 Benefits

Cons

Almost every customer is IRATE Terrible Training Metrics Trump First Call Resolution (You have 11 mins to solve any problem) Must Get Approval to do practically anything Constant promise of raises that you never get Back to back calls Mandatory leave when call volume dies HEAVY workload No recognition for a job well done No loyalty to employees who bend over backwards for team and company. Takes too long to get benefits Random Cut in hours near the end of summer

Viewing 10 - 12 of 850 Reviews

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Jobs at OneSupport

Remote Client Support Representative

Remote Client Support Representative

Remote Client Support Representative

Remote Client Support Representative

Remote Client Support Representative

OneSupport

OneSupport reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

This company is managed by Narcissistic Power Tripping Sociopaths and Sexual Harassers

Don't expect too much.

No Loyalty

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