Is OneSupport a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at OneSupport have rated their employer with 3.1 out of 5 stars in 32 Glassdoor reviews. This is a higher than average score with the overall rating of OneSupport employees being 3.0 out of 5 stars. Search open Tech Support Representative Jobs at OneSupport now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at OneSupport .

Does OneSupport pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at OneSupport with 3.2 out of 5 stars based on 32 anonymously submitted employee reviews. This is 13.3% better than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries at OneSupport.

What are the top reviewed jobs at OneSupport?

Customer Service Representative (89) , Technical Support Representative (86) , Tech Support Representative (32) , Technical Support (29) , Customer Service Representative (CSR) (21) , Tech Support (19) , TSR L1 (18) , Tier One Tech Support (11) , TSR (8) , Team Leader (8) , Technical Support Specialist (8) , Technician (8) , Customer Service (7) , Customer Care Representative (6) , Customer Support Representative (6)

What are the pros of working at OneSupport according to real employee reviews?

"Work from home and flexible schedule" ((in 178 reviews)); "Flexible scheduling and not a lot of micromanagement." ((in 42 reviews)); "great people to work with" ((in 32 reviews)); "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home." ((in 26 reviews)); "Benefits are decent for entry" ((in 25 reviews))

What are the cons of working at OneSupport according to real employee reviews?

"Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." ((in 144 reviews)); "The training is terrible and does not prepare you for the real job that you're expected to do." ((in 75 reviews)); "Hard work goes unnoticed for the most part, you can get a 50 cent raise, but only once regardless of how much you do." ((in 15 reviews)); "Upper Management is completely disconnected." ((in 12 reviews)); "No room for advancement unless you know someone" ((in 10 reviews))

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OneSupport

OneSupport Tech Support Representative reviews

3.1

47% would recommend to a friend

(32 total reviews)

Anthony Herrera

47% approve of CEO

47% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.1

Work/Life balance

3.5

Culture & values

3.2

Compensation and benefits

3.2

Career opportunities

2.9

Senior management

Tech Support Representative employees have rated OneSupport with 3.1 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Tech Support Representative professionals have a good working experience there. OneSupport is rated in line with the average (within 1 standard deviation) by Tech Support Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

32 reviews

4.0

Jan 14, 2021

Good managers, team unity

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Managers work with your schedule, pay is generous considering how often we're off call, many teams run contests for extra money, work from home

Cons

Sometimes calls can get monotonous and stressful, a bad manager or bad team will ruin your experience, tools sometimes won't work unexpectedly

5.0

Sep 15, 2020

I had to do this to use Glassdoor

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

It’s fine for a job

Cons

Health insurance isn’t good at all

4.0

Feb 7, 2020

teleNetwork is a great company, but the contracts were not.

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Work from home Decent pay with room for promotions and pay increases based on performance Fantastic support system and coworkers Everything needed to perform troubleshooting steps can be easily found Easy to move up within the company

Cons

The company we had a contract with was terrible. Improper transfers, no shows with field techs, etc. Most of the time, by the time I got the call, the customer had been given the run around for hours, if not days, by other employees that were not a part of teleNetwork. Companies were often angry and towards the end of my time there I was subjected to a lot of verbal abuse from customers. You have to have thick skin and you have to know how to deescalate calls - that will be your most important skill at this company. I did start to look at it as a challenge, and was often proud of myself when the customer would end the call happy and stating I was the only one who actually listened and fixed their problem.

Viewing 10 - 12 of 32 Reviews

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OneSupport Tech Support Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good managers, team unity

I had to do this to use Glassdoor

teleNetwork is a great company, but the contracts were not.

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