OpenGov reviews

OpenGov claims to still be a 'startup' despite being around for seven to eight years. Unfortunately, this approach justifies a lot of mismanagement and questionable implementation choices. What baffles me is OpenGov heavily recruits good talent, yet they shoot themselves in the foot and arrogantly think they know better than the subject matter experts they have hired. I quickly saw how disorganized and naive leadership was during my seven months there. The software I implemented was dull and lackluster compared to other industry titans like Oracle's NetSuite, Edmunds, or Tyler Technologies. Lastly, to anyone reading reviews, know that OpenGov heavily bullies present employees to write positive reviews while you are working there to inflate their profile.

Burnout is rampant at OpenGov. The always-working culture leaves employees depleted with little energy or time for a life outside of work. In fact, having children was openly frowned upon by an executive in a company-wide meeting. Zac and David are the culture. Their massive egos and intense aggression permeates the whole organization, making an unhealthy environment for most people. If you're considering joining, make sure you're comfortable with fear management. Teams are siloed and there is little communication about the rapid changes in direction. This is largely because the executive team is constantly fighting and can't agree on the same direction. These inefficiencies lead to lost details and duplicated work. The sales team is extremely condescending, aggressive, and bro-y and everyone is expected to pander to them. The rest of the GTM teams are treated as second class. This is the most political environment I've ever worked in. That gets exhausting. There is no onboarding period and you'll be expected to operate at expert level immediately. The intense, aggressive culture is palpable and that tension is a big reason why OpenGov struggles to keep employees, especially women. Through unnecessary fear management, everyone is expected to fall in line or get out. It's extremely common for people to stay a year, vest 20% of their equity, and then move on to a healthier place. The product isn't nearly as easy and intuitive to use as the company claims. This is often a shock to new customers and that burden falls on the customer success team.