Pros
Simple business model: buy distress software companies, cut costs, and milk subscription fees out of locked-in customers. So yes, while there's a steady stream of inevitable "cost optimization" moves, it's overall a stable business that doesn't have the boom/bust cycles typical of similar companies. Performance reviews are clearly on bell curve (the CEO even admits it), so there's really no point to working hard; may as well quiet quit and coast by until you can find something more interesting with better pay and better leadership. While the overall talent level is below average (and really, really below average the closer you get to the C-suite), there's also some amazing people at OpenText who are bright, passionate, articulate, and an absolute pleasure to work with and learn from.
Cons
The fish rots from the head, and really all the problems at OT originate from the micro-managing CEO/CTO, whose habits have been passed down to the layers below him and so on. Anyone in a management position at OpenText is absolutely terrified of making a change, even if it's obviously for the better, much less coming up with a new idea or - God forbid - taking an actual risk. Lots of staff technical positions shifted from US/Canada to India over the last few years in search of cheap labor to appease wall street, which has created quite a bit of frustration as we now have to micro-manage those folks, many of whom aren't English proficient. Company operates worldwide and preaches work-life balance, yet seems to give zero thought to time zone differences when they assemble teams and departments. Bureaucracy has been bad for years, but now the massive size, re-orgs, and confusing overlapping responsibility have made it unbearable. I'm always amazed the customers renew as the services get worse and less reliable, but that shows you how badly they're locked in, thus giving OT zero incentive to ever change. The company almost prides itself on being stingy, but in reality, they're penny-wise / pound-foolish. Just making some effort to provide better training, tools, and processes would help immensely with boosting morale and improving customer experience.
