Is Optum a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at Optum have rated their employer with 3.3 out of 5 stars in 357 Glassdoor reviews. This is a lower than average score with the overall rating of Optum employees being 3.4 out of 5 stars. Search open Client Operations Associate Jobs at Optum now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at Optum .

Does Optum pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at Optum with 3.3 out of 5 stars based on 357 anonymously submitted employee reviews. This is 3.1% better than the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at Optum.

What are the top reviewed jobs at Optum?

Software Engineer (1142) , Senior Software Engineer (721) , Customer Service Representative (341) , Associate Software Engineer (339) , Nurse Practitioner (188) , Director (184) , Business Analyst (182) , Registered Nurse (143) , Manager (140) , Data Engineer (131) , Associate Director (128) , Medical Coder (128) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (115)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1918 reviews)); "Benefits are good and they are large" ((in 830 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 676 reviews)); "flexible work schedule and work from home" ((in 596 reviews)); "Good culture and policies" ((in 579 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 622 reviews)); "Frequent layoffs and no warn notices." ((in 297 reviews)); "No bonuses and cost of living raise is not sufficient" ((in 158 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 133 reviews)); "Poor communication both internally and externally" ((in 91 reviews))

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Optum Client Operations Associate reviews

3.3

61% would recommend to a friend

(357 total reviews)

Patrick Conway

47% approve of CEO

43% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Compensation and benefits

3.3

Career opportunities

3.0

Work/Life balance

2.6

Senior management

Client Operations Associate employees have rated Optum with 3.3 out of 5 stars, based on 357 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. Optum is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

357 reviews

4.0

Jul 8, 2026

Great learning opportunities, but limited salary growth

Client operations associate

Recommend

CEO approval

Business Outlook

Pros

Lateral movement to learn other aspects of business with many learning and leadership programs offered.

Cons

Large company with little salary movement between roles.

5.0

Jun 28, 2026

Good management, but limited growth opportunities

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good management but based on process

Cons

No growth internally you cannot move to other opportunities.

3.0

Jun 24, 2026

Good resources and great colleagues, but constant layoffs hurt morale

Ux designer

Recommend

CEO approval

Business Outlook

Pros

I had all the hardware and software to do my job. Was able to work from home one day a week. Worked with really great people. Pay was okay. Work/life balance was good for me.

Cons

Moved to hybrid 4 days a week. The company is super siloed and it felt like everybody was trying to solve the same thing. My group was under constant reorganization and leadership overhauling. Then that last year we were having layoffs every four months or so due to unexpected business expenses and profitability. This created an unpleasant and uneasy feeling. Health insurance is worse than my wife's and health insurance is literally what they do!

Viewing 1 - 3 of 357 Reviews

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Optum Client Operations Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great learning opportunities, but limited salary growth

Good management, but limited growth opportunities

Good resources and great colleagues, but constant layoffs hurt morale

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Optum reviews FAQs

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