Is Optum a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at Optum have rated their employer with 3.3 out of 5 stars in 357 Glassdoor reviews. This is a lower than average score with the overall rating of Optum employees being 3.4 out of 5 stars. Search open Client Operations Associate Jobs at Optum now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at Optum .

Does Optum pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at Optum with 3.3 out of 5 stars based on 357 anonymously submitted employee reviews. This is 3.1% better than the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at Optum.

What are the top reviewed jobs at Optum?

Software Engineer (1142) , Senior Software Engineer (722) , Customer Service Representative (341) , Associate Software Engineer (339) , Nurse Practitioner (188) , Director (184) , Business Analyst (182) , Registered Nurse (143) , Manager (140) , Data Engineer (131) , Medical Coder (129) , Associate Director (128) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (115)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1929 reviews)); "Benefits are good and they are large" ((in 842 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 688 reviews)); "Flexible work from home schedule" ((in 606 reviews)); "Good culture and policies" ((in 588 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 636 reviews)); "Low salary and very low yearly increases" ((in 437 reviews)); "Frequent layoffs and no warn notices." ((in 306 reviews)); "No bonuses and cost of living raise is not sufficient" ((in 171 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 135 reviews))

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Optum Client Operations Associate reviews

3.3

62% would recommend to a friend

(357 total reviews)

Patrick Conway

47% approve of CEO

43% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Compensation and benefits

3.3

Career opportunities

3.0

Work/Life balance

2.6

Senior management

Client Operations Associate employees have rated Optum with 3.3 out of 5 stars, based on 357 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. Optum is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

357 reviews

3.0

Jan 12, 2026

Good for Newbies

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Laid back environment and good facilities

Cons

There is a lot of Metrics you need to pass

3.0

Jan 5, 2026

Decent

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Advancement opportunities. Work at home available

Cons

Back to back calls. Pay

3.0

Jan 1, 2026

Somewhat Great for Starters

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great Engagement and amazing teammates. Fast career growth

Cons

Not a great position if bpo industry is not for you. Not satisfied with base salary

Viewing 13 - 15 of 357 Reviews

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Optum Client Operations Associate reviews

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Good for Newbies

Decent

Somewhat Great for Starters

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