Is Optum a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at Optum have rated their employer with 3.3 out of 5 stars in 357 Glassdoor reviews. This is a lower than average score with the overall rating of Optum employees being 3.4 out of 5 stars. Search open Client Operations Associate Jobs at Optum now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at Optum .

Does Optum pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at Optum with 3.3 out of 5 stars based on 357 anonymously submitted employee reviews. This is 3.1% better than the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at Optum.

What are the top reviewed jobs at Optum?

Software Engineer (1142) , Senior Software Engineer (722) , Customer Service Representative (341) , Associate Software Engineer (339) , Nurse Practitioner (188) , Director (184) , Business Analyst (182) , Registered Nurse (143) , Manager (140) , Data Engineer (131) , Medical Coder (129) , Associate Director (128) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (115)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1929 reviews)); "Benefits are good and they are large" ((in 842 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 688 reviews)); "Flexible work from home schedule" ((in 606 reviews)); "Good culture and policies" ((in 588 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 636 reviews)); "Low salary and very low yearly increases" ((in 437 reviews)); "Frequent layoffs and no warn notices." ((in 306 reviews)); "No bonuses and cost of living raise is not sufficient" ((in 171 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 135 reviews))

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Optum Client Operations Associate reviews

3.3

61% would recommend to a friend

(357 total reviews)

Patrick Conway

47% approve of CEO

43% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Compensation and benefits

3.3

Career opportunities

3.0

Work/Life balance

2.6

Senior management

Client Operations Associate employees have rated Optum with 3.3 out of 5 stars, based on 357 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. Optum is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

357 reviews

3.0

Feb 6, 2026

Customer Service Rep for 3.5 years | No Career Growth!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Healthcare Benefits Skills Communication Skills GREAT Healthcare Knowledge, since you'll be skilled in all LOBs without additional pay

Cons

No Career Growth - was an Intern Trainer for 2 years SG22 for 3.5 years in the company - no SG increase AT ALL Team Leaders or called as "AMs" don't have proper training to lead, so agents or "advocates" resign not with the company but with the management and how they are into KPIs but don't care at all to agents

3.0

Jan 20, 2026

Pay was ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay was ok , awesome coworkers

Cons

Overworked, disorganized, needs better trainings

3.0

Jan 15, 2026

Decent/Overrated

Account manager

Recommend

CEO approval

Business Outlook

Pros

Benefits are the only pro

Cons

Bad Leadership/Management, no employee engagement, stressful

Viewing 10 - 12 of 357 Reviews

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Optum Client Operations Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer Service Rep for 3.5 years | No Career Growth!

Pay was ok

Decent/Overrated

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