Optum Client Operations Associate reviews

3.3

61% would recommend to a friend

(357 total reviews)

Patrick Conway

47% approve of CEO

43% positive business outlook

Client Operations Associate employees have rated Optum with 3.3 out of 5 stars, based on 357 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. Optum is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

357 reviews
1.0
Feb 24, 2019
Recommend
CEO approval
Business Outlook

Pros

8 holidays (not the traditional 11)

Cons

Field based personnel must provide a cell phone for company business. No reimbursement provided by company; Employee expected to shoulder the cost. No reimbursement for office (i.e. internet) or landline. Employee expected to shoulder the cost. Travel policy is out of date. Daily meal allowance is less than $30.00 per day. When you resign, any unused vacation is NOT paid out (unless your specific state's law requires it). Beware! Take your vacation before you resign. Health benefits are sub par which is a joke as the parent company is United Healthcare. Caustic culture - high turnover rate. High priority initiatives are internally focused, not customer focused. If the initiative is tied to upper management bonus then more pressure is applied to individual workers.

2.0
Feb 22, 2019

Suggestions

Recommend
CEO approval
Business Outlook

Pros

It is a job with much varied and unexpected turns. No two days are the same.

Cons

It is a high pressure sales job. Initially this is not how it was presented. There are areas other than management that are also required. These duties do not lower your sales goal. The sales goal becomes unrealistic and your success at those tasks does Not count toward your accomplishments, even when you get recognition for those accoplishments.

Viewing 355 - 357 of 357 Reviews

Glassdoor has 17,115 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.