Is Optum a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at Optum have rated their employer with 3.3 out of 5 stars in 357 Glassdoor reviews. This is a lower than average score with the overall rating of Optum employees being 3.4 out of 5 stars. Search open Client Operations Associate Jobs at Optum now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at Optum .

Does Optum pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at Optum with 3.3 out of 5 stars based on 357 anonymously submitted employee reviews. This is 3.1% better than the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at Optum.

What are the top reviewed jobs at Optum?

Software Engineer (1142) , Senior Software Engineer (722) , Customer Service Representative (341) , Associate Software Engineer (339) , Nurse Practitioner (188) , Director (184) , Business Analyst (182) , Registered Nurse (143) , Manager (140) , Data Engineer (131) , Medical Coder (129) , Associate Director (128) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (115)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1895 reviews)); "Remote and Dynamic work environment good benefits" ((in 854 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 673 reviews)); "Flexible work from home schedule" ((in 596 reviews)); "Good culture and policies" ((in 589 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 619 reviews)); "Frequent layoffs and no warn notices." ((in 301 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 134 reviews)); "Poor communication both internally and externally" ((in 87 reviews)); "too much favoritism" ((in 64 reviews))

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Optum Client Operations Associate reviews

3.3

61% would recommend to a friend

(357 total reviews)

Patrick Conway

47% approve of CEO

43% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Compensation and benefits

3.3

Career opportunities

3.0

Work/Life balance

2.6

Senior management

Client Operations Associate employees have rated Optum with 3.3 out of 5 stars, based on 357 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. Optum is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

357 reviews

4.0

Jun 13, 2019

Good job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Outbound calling and work at own pace

Cons

Micromanagement and don’t want you to talk to each other at all

3.0

Jun 12, 2019

overworked underpaid

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

benefit package except for a medical benefit company horrible medical plan

Cons

Uhc bought Quest comes in says doing great oh btw we sending ur jobs over seas you have 6 months you will then be lotteried if you still have job or not. The ones that are left we are now forcing you to cut your lunch from 1 hour time to 30 minute and 2 15 minute breaks whether u want to or not. if you miss your 15 minute scheduled break too bad your loss.

5.0

Mar 10, 2019

Great Company!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great salary package. Salary grade will depend on your experience or to which account you will be profiled. They also have annual salary appraisal.

Cons

Extremely queuing to some accounts, especially claims department.

Viewing 352 - 354 of 357 Reviews

Jobs at Optum

Senior Account Manager, Client Services

Manager, Clinical Initiatives - Remote

Sr. Provider Engagement Specialist - Roanoke, VA

DRG/Clinical Validation Auditor RN

DRG/Clinical Validation Auditor RN

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Optum Client Operations Associate reviews

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Good job

overworked underpaid

Great Company!

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