OrderAhead reviews

3.4

55% would recommend to a friend

(55 total reviews)

Jeff Byun

56% approve of CEO

47% positive business outlook

OrderAhead has an employee rating of 3.4 out of 5 stars, based on 55 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OrderAhead employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

55 reviews
3.0
Mar 28, 2015

Dispatch needs to time orders correctly.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It is a pretty easy job. It is just driving,picking up and delivering .The hours are somewhat flexible. It is an okay part time job if you are in need of a bit of extra cash.

Cons

You will definitely get orders but they dispatch assigns orders so tight with no consideration for external factors that affect delivery time such as finding parking, traffic conditions,distance, and time to reach customer. They seem to go with what the GPS says on how long it takes to get to a place. Almost guaranteed that you you will only get the $12/hour minimum pay since most customers on average just tip from $1-$2. Plus sometimes they will assign you an order 8 miles away to pick up an order and 8 miles back to deliver with the order already sitting at the restaurant for 45mins. Customer received the food cold and that is unacceptable. Having long trips is not good for both customer and driver. Customer receives food cold even when placed in a hot bag since pick up was late. The driver adds more mileage and spends more on gas to receive $1-$2 tip. Driver completes less orders because of the time it takes to deliver. Plus they cut $60 off your 1st pay check for the hot bag. My 1st payment from order ahead driving 6.25 hours is only $15 because of that. I was busy driving 6.25 hours non stop and still end up with the minimum guarantee. Plus dispatch needs to notify drivers ahead of time when the order was placed and estimated time to make the order not only when it is ready so drivers can plan the trips accordingly. There has to be a way to assign orders in a timely manner to the right drivers. Is it worth driving for $12 per hour? When you have to spend on gas, auto maintenance and pay your own taxes. It's for you to decide if you are considering this job. They should increase minimum to at least $15 per hour or $12 plus tips. $12 minimum is very discouraging since you will probably spend $20 or more on gas driving around the city for ok neand pay at least 20% of income for taxes.

1.0
Jan 4, 2016
Recommend
CEO approval
Business Outlook

Pros

NONE! you work long hours with little pay 6 an hour 4 after taxes, you get lots of parking tickets and gas cost after driving the whole day, car depreciates (mileage, tires, oil change). They run a gear hold scheme, which is $60 but in reality it costs less than $20. All and all I lost money working for them, I regret ever starting or even not stopping earlier thinking it will get better over time.

Cons

EVERYTHING!!!!! From Low pay to $15 penalty for cancelling a shift within 24 hours. You get tickets because parking is near impossible. Management is at times unreachable.

1.0
Nov 8, 2015

Deliver for anybody but them

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can choose your own schedule.

Cons

Inconsistent work schedule , low pay and no proof of earned tips, shady corporate staff.

avatar
OrderAhead Response
10y
Thank you for the feedback, and we apologize if your experience as one of our drivers was anything less than you had hoped when you signed up. We feel that we offer a competitive pay with other major players in the on-demand food delivery space, but I will definitely forward your feedback to our Driver Operations team to reevaluate. As for tips, we promise we aren't up to anything shady! You can view a detailed breakdown of your daily pay in the Driver Portal under "MY PAY" and we stand by our promise that 100% of all tips go to our drivers. However, we definitely apologize if this was never made clear to you. We hope this clears up any confusion and wish you the best in your next adventure!
Viewing 4 - 6 of 55 Reviews

Glassdoor has 60 OrderAhead reviews submitted anonymously by OrderAhead employees. Read employee reviews and ratings on Glassdoor to decide if OrderAhead is right for you.