PAPER Partnership Associate reviews

Lack of knowledgable leadership, changing directions of the ship too much, developing entire departments and then getting rid of them without cause (lack of planning with leadership). Overall, there is no reputable leadership. Every single day something would be changing drastically that greatly impacted the way myself and my colleagues performed our job duties. The major school district partnerships that are also advertised are never good partnerships either. Schools like Clark County (NV), Hillsboro County (FL), Boston Public (MA), etc all are advertised in sales outreach and marketing content but when you look at the data behind these schools they have next to zero usage as well. There are articles that came out when I was employed there from EdTech journalists detailing how awful Paper's usage and customer success is with these large districts if you want more info on that.

Company trying to drastically pivot their business model from Tutors as the cost is exponential and not scalable. Also churn is high as schools don't see value in it -- engagement is non existent except for math which kids get for free in schools through various math apps. Service dept is unable to properly forecast demand and has been over hiring in 2022 -- big layoff for summer coming up. Tutors are not paid correctly making them hate working for the company. Company did a Elon Musk style opt out in Feb to reduce head count or as what management deemed underperformers. Proceeded to lay off another 15% in April (total 25%) mostly sales and HR -- including those doing DEI (clearly don't care about culture or people). They barely introduced their expensive new Chief People Officer and cut 80 people from the work force. Wonder why he must be making a lot for doing not much at all. Activity bonus metrics not being released, most likely won't pay this out or do another round of firing before August before payout.