POP MART reviews

2.2

18% would recommend to a friend

(111 total reviews)

10% positive business outlook

POP MART has an employee rating of 2.2 out of 5 stars, based on 111 company reviews on Glassdoor which indicates that most employees have an average working experience there. The POP MART employee rating is 43% below average for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

111 reviews
2.0
Mar 6, 2026
Recommend
CEO approval
Business Outlook

Pros

The employees were super sweet, and we all helped and supported each other as much as we possibly could. I enjoyed learning and getting small, gifted items from the store and becoming interested as a new person in each character, world, and product.

Cons

Management was the worst I've ever experienced. Super passive-aggressive, mean, and rude to customers, which means that we had to pick up the pieces afterwards. Everyone was constantly stressed by upper management and the corporation, with things that were hard to enforce in the store as well. They disallowed so many things and changed the rules every week, making the space hard to work in and alienating us from connecting with people and our coworkers. The amount of emotional labor and effort we had to put in for little pay was ridiculous.

2.0
Feb 26, 2026

Horrible Upper MGMT RUN FOR HILLS

Recommend
CEO approval
Business Outlook

Pros

decent coworkers interesting product unique customer base

Cons

- the upper mgmt is incredibly condescending and unhelpful. They have no idea what they are doing and saying to anyone at any given time and are clueless on how to engage with employees and customers. The pay is abysmal, the sales lead which is given copious amounts of tasks only makes $1 additional more than the sales associate but is held responsible for every function of the store.

2.0
Feb 7, 2026

Don't work here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Relatively easy retail job for fairly good wage

Cons

Almost 0 benefits. If you want to work here because you love to shop there, you actually lose opportunities as a collector. Upper management are micromanagers and out of touch.

Viewing 22 - 24 of 111 Reviews

Glassdoor has 123 POP MART reviews submitted anonymously by POP MART employees. Read employee reviews and ratings on Glassdoor to decide if POP MART is right for you.