PRS reviews

3.2

49% would recommend to a friend

(94 total reviews)

Joseph Getch

54% approve of CEO

37% positive business outlook

PRS has an employee rating of 3.2 out of 5 stars, based on 94 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PRS employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

94 reviews
2.0
Jun 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Teaching some of the classes and working with the clients and many of the staff is at times very enjoyable.

Cons

Upper management seems to think they should emulate a toxic form of corporate culture, even though this is a nonprofit mental health organization. Examples: Administrators in top 5 positions, at least one of whom has zero clinical background, rake in nearly 6 times the salaries of most other staff (about $250k, which is a matter of public record). Manipulative tactics such as scapegoating and gas lighting abound ("You say that you have been assigned an impossible amount of documentation? Well, how is your time management?" Or: "You say that your coworker yelled at you and others? You must be too sensitive." Bullies tend to get rewarded with promotions. One particular staff member was promoted and then proceeded to either push out or fire a long succession of staff whom they irrationally saw as a threat. Passive aggressiveness and immaturity of those who are put in charge is a glaring problem because it increases frustration and stress levels and also frankly puts clients and staff at risk when there is a crisis.

1.0
Jun 16, 2022

Toxic

Recommend
CEO approval
Business Outlook

Pros

I honestly can’t think of any

Cons

They promote based on favoritism and the leadership is the most clique-y, high school group. People throw each other under the bus and no one seems to actually care about one another.

3.0
Sep 8, 2022

It's okay

Recommend
CEO approval
Business Outlook

Pros

-Work from home -A good second source of income -The core trainer was great, and most shift supervisors are fantastic. -Very Diverse staff.

Cons

The training was one of the most intense in my employment journey. Mind you; I've done crisis intervention in other companies. It consists of three weeks of live and self-paced training. The intense part was the deadlines. Suppose you didn't complete them by the deadlines if you get an email after 3 missed deadlines. You have to speak to HR. Like the other reviewer said, they focused more on Risk Assessment than actual emotional support. I understand that assessing for SI is essential, but in reality, half of the callers are looking for emotional support. After the training, you get about 3 or 4 On-the-job training; those trainings are like "do or die." Suppose your On-the-job trainer doesn't feel like you are not hitting those points. You probably won't have a job with them afterward. The deal breaker for me is that they are not flexible with scheduling. To get a day off, you have to beg them literally. I understand it is a 365 24/7virtual call center. But life happens, and there should be some flexibility with that. Another thing that threw me off is one of the clinicians would talk roughly about the callers. Like, come on, let's be professional here. The caller's feelings should be validated.

Viewing 4 - 6 of 94 Reviews

Glassdoor has 106 PRS reviews submitted anonymously by PRS employees. Read employee reviews and ratings on Glassdoor to decide if PRS is right for you.