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      PSCU

      Now known as Velera

      Is this your company?

      PSCU reviews

      4.1

      85% would recommend to a friend

      (957 total reviews)
      avatar

      Chuck Fagan

      91% approve of CEO

      83% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.3

      Culture & values

      4.1

      Work/Life balance

      4.1

      Senior management

      4.1

      Compensation and benefits

      4.0

      Career opportunities

      PSCU has an employee rating of 4.1 out of 5 stars, based on 957 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PSCU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      957 reviews
      1.0
      Mar 2, 2022

      Zero support

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The executive leadership, including Brian Scott, Scott Wagner, Sheila Fenton, Matt Cole, Suzanne Rogers and Chuck Fagen are exceptional leaders.

      Cons

      Direct leadership will not support you or make you feel safe to trust they have your best interest. What's more concerning is the lack of leadership to provide support, coach and develop direct reports instead you will hear only what you're not doing right and minimizing your wins by turning it into what your not doing. Often times I find that an assumptions and or preconceived judgments are given validation before giving you an opportunity to bridge any misunderstanding or communication gaps. The lack trust in my leader makes me feel uncomfortable and worried that it may be biased.

      1.0
      Dec 5, 2021

      tiring

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      honestly? no pros aside from working from home and the group chat with your favorite co-workers

      Cons

      oh boy are there a lot. when I first started at pscu, I truly did enjoy it. quickly that changed. they onboard far too many new credit unions without adequate staffing and upped the mandatory overtime to where you are working 46 hour weeks whether you like it or not. call volume is through the roof, you get 4 seconds between calls and if you use more time you'll be complained at by workforce. a good percentage of your time is spent telling people we can't help them (after being on hold several hours) and send them off with the false hope of a call back that they'll never receive. the system is shoddy at best and constantly crashes. you can't go off the script or QA will come for your throat causing your scores to drop. pay is decent for working from home but not worth the anxiety. I could probably find more to complain about but I'll leave it as is.

      3.0
      Oct 28, 2021

      Not family oriented

      Fraud detection analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay, ot always available

      Cons

      If you have a family or a single parent not the job for you. They don't care about your needs. My mother passed away and they put me on a final because I had to stay longer for funeral. It was a far trip. U need to work what ever schedule they give you.

      Viewing 61 - 63 of 957 Reviews
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      ReviewsPSCU reviews

      Glassdoor has 995 PSCU reviews submitted anonymously by PSCU employees. Read employee reviews and ratings on Glassdoor to decide if PSCU is right for you.