PacificSource reviews

After almost a decade with the company, it is heartbreaking to see how much the culture, trust, and sense of purpose have changed from what once made PacificSource such a respected employer and health plan. The culture has changed significantly in recent years. Multiple rounds of layoffs have created uncertainty, reduced morale, and damaged trust across the organization. Long-tenured employees with decades of experience have been let go, while communication around organizational changes has often felt limited or unclear. Many employees feel disconnected from leadership decisions and concerned about the loss of institutional knowledge and member-focused values that once defined the company.

Having spent nearly a decade at this company, I’ve seen a shift in leadership and its effect on its company culture. First sign of trouble came right after a change in CEO which was then followed by a significant amount of senior leadership resigning in the next 12 months. The last few years has seen an influx of new leaders who hire their friends, fail to take accountability, make decisions without proper context and fail to communicate the overall vision of their decisions. Layoffs were announced in 2026 which torched employee trust, added more work to remaining staff leading to burnout, and overall the company outlook has never looked worse among those who remain. In addition, HR seems to be on the hunt for reasons to fire employees for cause which is super concerning and seems just plain vindictive. The company I was once proud to work for, seemingly cared about its employees, members and the regions it serviced seems like it’s now gone.