PagerDuty reviews

Once you look past the few positives PagerDuty is just like any other tech company, only with far worse training, direction and organizational structure. An understaffed enablement team were working to overhaul the process but onboarding and training routinely fell to existing employees who didn't have enough time to properly guide new hires. Also nobody goes into the office anymore so team collaboration only happens via the occasional Zoom and Slack chat. If you are not incredibly self reliant you are destined to fail here. The whole place reeks of a company that had an easy time growing but now that the space has gotten competitive they are a bit lost. New wins are small and rely on former users championing PagerDuty heavily. Despite a rabid fanbase and strong success stories, marketing fails to do anything other than run coordinated bribe campaigns that rely on giveaways to drive engagement and buy ad space next to personal injury lawyers on rotating city signage. The only good thing is they promote from within, as long as you are good at faking your numbers and are paired with the right sales team who will give it their rubber stamp of approval to let you ride their coattails. Otherwise you can expect leadership to act very interested in your feedback. Then do nothing other than quote MLK about the measure of a leader in challenging times while sacrificing nothing and laying off 7% of the workforce after their inaction led to poor performance.

Sales Culture is a rudderless ship. No clear direction, overly saturated market, and no direction to bring new options to market. Enablement is non-existent with horrendous training options available to reps. Not clear if they want to be a monthly, high transaction business, or a quarterly strategic business. Just depends on the day. Sales morale has been low for the entire 2 years I've been here and has no signs of uptick. People are rewarded for doing the bare minimum. There is no way to overly achieve without 50 roadblocks in the way. Want a product expert to talk to a customer? Better make sure you have your full MEDICC filled out and an opportunity created before you can even ask! Oh what's that? Your opportunity isn't fully fleshed out? Well better kill it and tell that customer that they are S.O.L! Oh, did you think your territory was solid? Sorry they'll constantly move your accounts and opportunities around without warning. You get no hold-over period. You were working on that opportunity for 5 months? Well too bad, it's going to another rep for him to close and get credit for! Oh your customer is interested in $50K of new product? Looks like their parent company is under an enterprise level rep, sorry that goes to them now even though we're past the period for claiming these types of accounts. Better find a way to make up that $50K quickly!! A CEO who quoted MLK Jr. in her Layoff email, while at the same time promoting a VP was the least of the "bad looks". The CFO sending out an email a few days later sounding like a 5 year old that had to "Defend the honor" of the CEO was one of the most cringe emails I've ever seen. There is no clear direction for this company and the structure is a diluted mess!