Papa John's reviews

3.4

50% would recommend to a friend

(6,778 total reviews)
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Todd Penegor

Not enough data to show CEO approval

37% positive business outlook

Papa John's has an employee rating of 3.4 out of 5 stars, based on 6,778 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Papa John's employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

7K reviews
1.0
Aug 2, 2012

Horrible company

Recommend
CEO approval
Business Outlook

Pros

The team members and the products.

Cons

This company treats you like dirt. They do not care about how good of a job you do. You will never get a raise. They call you "a dime a dozen". I use to love this company and love coming to work...now I hate everything about it.

3.0
Feb 9, 2011
Recommend
CEO approval
Business Outlook

Pros

Flexible hours. A pretty laid back place to work for the most part. GMs can make pretty good money if working at a pizza place is career goal for you.

Cons

Drivers only get a small portion of the delivery charge. When gas prices began to rise Papa John's raised there delivery charge to help "drivers offset the cost of gas" but when gas prices went back down they lowered the amount of the delivery charge drivers received but never actually lowered the charge to the customer. The higher the delivery charge the less people tip the driver. Papa John's pretends the charge is to help cover drivers mileage but they pocket a large portion of the charge.

2.0
Jan 12, 2011
Recommend
CEO approval
Business Outlook

Pros

- The hours are reasonably flexible. - Overall, driving is a fun job. - Sometimes we get free product. - On the surface, the pay isn't bad.

Cons

I am a delivery driver in a greater Seattle area store. As a delivery driver, you are expected to provide your own vehicle, insurance, etc. Rain City Pizza, the franchisee running the Washington and Oregon Papa John's stores, only pays $0.85 a run to drivers. They have a formula where they assume that every delivery is a four mile round trip (provably false, but management doesn't care) and that your car gets 20 MPG or better (maybe half of us get that). Then based on that they set the mileage to cover your fuel costs. Thus, the mileage reimbursement doesn't even cover your gas. Of course, there's more to operating a vehicle than gas - depreciation, repairs, oil changes, brakes, tires, all need to be taken care of at an accelerated rate. If you're not driving a beater and you're not somewhat handy, this is not the job for you. Further, a few years ago, experienced drivers were getting $1.25 a run and new drivers were getting $1.00 a run. When gas prices went up, our mileage did not. When gas prices went back down and when the minimum wage went up in 2009, they cut our mileage reimbursement to make up the difference. Another issue is the delivery charge. Customers now get charged $3 a delivery for us to deliver to them. Most customers think that the driver gets that money and thus tip less. Drivers live and die on their tips, and frankly the delivery charge deception hurts us badly. Management sees no difference between the veteran driver who is making four deliveries an hour and the driver who only makes one. If you are a good driver you *will* have to take up the slack for the bad drivers in all aspects of the job and you won't get anything more than a thank you from your GM for doing it.

Viewing 40 - 42 of 6,778 Reviews

Glassdoor has 7,146 Papa John's reviews submitted anonymously by Papa John's employees. Read employee reviews and ratings on Glassdoor to decide if Papa John's is right for you.