Paperless Post reviews

3.4

58% would recommend to a friend

(68 total reviews)

James Hirschfeld

57% approve of CEO

53% positive business outlook

Paperless Post has an employee rating of 3.4 out of 5 stars, based on 68 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paperless Post employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

68 reviews
4.0
Oct 25, 2017
Recommend
CEO approval
Business Outlook

Pros

- Smart, nice, cool people - Great product (I actually use it and the business model is easy to understand) - Exciting new products in the works - Free snacks & beer - Fun company events (parties, outings, movie nights, etc.) - Nice office Going through a lot of change, but I've been a here a while and have seen lots of change in that time-that's what happens at a startup. The change is all in service of building a scalable platform and providing great new product that people seem to be really excited about internally.

Cons

The company has gone through a lot over the last few months. There was a layoff associated with the closing of the paper business and it was hard for some people to say goodbye to friends on the paper customer service team. Additionally, a lot of the engineering and product team was reorganized to help the company re-focus in the digital space and streamline workflows- which is great, but it's been bumpier than I hoped. Some employees have left post-restructure and seeing those things happen in short order can be tough on morale. Management has been pretty honest and reflective throughout changes, talking about departures publicly and sharing exit data with the company- which isn't easy to do. They've also been asking for feedback and seem to genuinely care about making people happy and excited. The team has lost some people along the way but overall has been really resilient and for the most part is pretty psyched about what we are building!

1.0
Oct 13, 2017

Strongly dislike. Do not come here.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The snacks, and the lack of hustle which ensures that you won't ever be overworked or stressed because accountability and deadlines and structure don't exist here.

Cons

Everything. The management team. The lack of outside experience to understand how to improve what we do. Don't be fooled by the most recent review left on Glassdoor which gives 5 stars and alludes to a "little rain cloud" following layoffs and suggests that prior reviews are left by laid off, disgruntled employees. I was not laid off and I am telling you that you do not want to work here. I am so confident that 5 star review was a desperate attempt by someone in HR or on the management team to save face for this company.

2.0
Sep 29, 2017

Painful Changes, Uncertainty, Challenges

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Generous PTO and benefits package - Office space is comfortable and well stocked with new technology and snacks. - Demeanor is generally amicable and positive, and the majority of employees across all teams are friendly and relatively young, which is a perk for any prospective hires looking for relate-able and smart coworkers. - Paperless has collected some extremely talented people over the years and it can be very motivating to join and learn from them and see their talents in action. - Fun events, hosted speaking engagements and talks keep people engaged, and may provide opportunities for someone to make a few connections in their respective field outside of the company.

Cons

- Morale has been very low as a result of large and sudden layoffs. Having to say goodbye to talented friends was very hard. People continue to leave either from continued layoffs or voluntarily as a result of the lost sense of security or potential. Some felt betrayed by the effects of a... - Confusing strategic shift. Paperless is helmed by a tiny, isolated management group. They are all either friends from school or family. They are unaccountable, unrelatable to those other than themselves, and resort to using middle-tier roles as a buffer to communicate what are perceived as capricious project decisions. Changes to the company direction are sweeping and announced after the fact. - "Startup" vibe is gone, and the sense of explosive growth and challenging 'we can do it' attitude once shared by all has waned, replaced with fatigue from fear-of-being-downsized. Fewer people sense rewards in 'digging deep' or putting in the extra time as before. Fewer hope for raises or advancement. - Career advancement seems to have been a perennial challenge for the company. Systems are in place to 'look for' and discuss opportunities for advancement, but even team managers do not seem to know when opportunities for advancement will emerge, are unwilling or unable to plan out future roles. Too often, hopeful and competent employees are beat out by a shiny new hire filling the role above them. Maybe that will be you. Maybe that will happen to you. See what I mean?

Viewing 31 - 33 of 68 Reviews

Glassdoor has 71 Paperless Post reviews submitted anonymously by Paperless Post employees. Read employee reviews and ratings on Glassdoor to decide if Paperless Post is right for you.