Does Parts Town pay their employees well?

According to anonymously submitted Glassdoor reviews, Parts Town employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Parts Town. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Parts Town?

58% of Parts Town employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Parts Town 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Parts Town?

Customer Service Representative (19) , Warehouse Associate (9) , Customer Experience Specialist (4) , Customer Service Representative (CSR) (4) , Distribution Center Specialist (4) , Manager (4) , Parts Expert (3) , Purchasing Specialist (3) , Warranty Specialist (3) , Accounts Payable Specialist (2) , Analyst (2) , Customer Service (2) , Customer Solutions Specialist (2) , DC Associate (2) , Director (2)

What are the pros of working at Parts Town according to real employee reviews?

"The culture is great in IT" ((in 33 reviews)); "great people to work with" ((in 25 reviews)); "Benefits are good but not great." ((in 22 reviews)); "Coworkers were cool, employees were OK." ((in 6 reviews)); "Core values are not only important they are the culture and actually practiced." ((in 6 reviews))

What are the cons of working at Parts Town according to real employee reviews?

"Low pay and hard to move up." ((in 19 reviews)); "Bad place to work at the warehouse area, bad management, they care only for their area not for the company." ((in 18 reviews)); "Upper management and supervisors are clueless." ((in 6 reviews)); "Also, training could be improved – not necessarily the initial orientation training, but it would be good to have more “refresher” courses available to new (and “old”) team members." ((in 5 reviews)); "Major Favoritism" ((in 4 reviews))

What are employees saying about Parts Town layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Parts Town layoffs and their outlook for job security at Parts Town in 2026.

What are the top reviewed Parts Town locations?

Addison , Fort Wayne , Chicago , Carol Stream , Lombard , Lewisville , Bellevue

Parts Town reviews

3.4

58% would recommend to a friend

(211 total reviews)

Steve Snower

66% approve of CEO

56% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Culture & values

3.4

Work/Life balance

3.3

Compensation and benefits

3.3

Career opportunities

3.2

Senior management

Parts Town has an employee rating of 3.4 out of 5 stars, based on 211 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Parts Town employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

211 reviews

5.0

Jan 1, 2019

Great Place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great atmosphere, great people, and free water!

Cons

No lunch room to like buy a lunch, no company match on benefits.

Parts Town Response

7y

Thank you for your review! We’re happy to hear you’ve had a positive new hire experience, we’ll be sure to pass these kudos along to our training team! Have you checkout out our on-site food market yet? It’s in the lunch room & great for when hunger strikes. It’s stocked with snacks, drinks, lunch items & even ice cream (can you tell we like food?) for our team members to purchase. We do provide 401K employer match (stop by to see our Talent Team to learn more) but don’t offer an HSA match at this time. We appreciate your feedback and hope that you feel empowered to take advantage of all the benefits you’re provided – they’re just a small way to say “thank you” for your hard work!

1.0

Dec 20, 2018

Director of sales

Recommend

CEO approval

Business Outlook

Pros

There are very few. They claim the culture, profit sharing and casual environment are pros but they are not. It is the worst culture I have ever been employed at. I have worked for best in class companies and tey are worst in class

Cons

Culture, Profit sharing, work environment, incentive programs, awards are the biggest joke its a popularity contest! What they try to sell people on when hiring them are a joke compared to all other companies in the area.

Parts Town Response

7y

Thank you for sharing your feedback, we’re sorry to hear your experience working with us fell short of our intentions. We genuinely hope you’ve found a company and role that meets your needs. Our goal is to foster an inclusive and fair work environment that rewards our team members for living our core values and going above & beyond – which is why our profit sharing, incentive programs and awards programs reflect this. Our monthly and annual core value awards are 100% peer nominated. These awards are all about recognizing team members, nominated by their peers, for the incredible things they do when they think no one is watching. In addition, our profit sharing and incentive programs are solely based off of company and individual performance metrics. We apologize if these programs weren’t explained in this way and welcome your feedback on how we can make these programs more clear to new hires in the future. Please email talent@partstown.com if you’re open to a conversation.

5.0

Dec 7, 2018

National Account Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company. Healthy culture. Solid Training

Cons

No real outside sales positions.

Parts Town Response

7y

Thanks for your 5-star review! It’s great to hear that you enjoyed Parts Town’s atmosphere and culture during your time here. Over the last year we’ve added many new roles to the company to support our mission and commitments to our customers, some of which are outside sales positions - we’re excited to continue to hire top talent! Thanks again for your raving review.

Viewing 166 - 168 of 211 Reviews

Jobs at Parts Town

Senior EDI Analyst (Hybrid Work Schedule)

Talent and Culture Training Coordinator

Senior EDI Analyst (Hybrid Work Schedule)

Enterprise Solutions Architect (Hybrid work schedule)

Parts Town

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Great Place

Director of sales

National Account Manager

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