Does Parts Town pay their employees well?

According to anonymously submitted Glassdoor reviews, Parts Town employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Parts Town. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Parts Town?

58% of Parts Town employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Parts Town 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Parts Town?

Customer Service Representative (19) , Warehouse Associate (9) , Customer Experience Specialist (4) , Customer Service Representative (CSR) (4) , Distribution Center Specialist (4) , Manager (4) , Parts Expert (3) , Purchasing Specialist (3) , Warranty Specialist (3) , Accounts Payable Specialist (2) , Analyst (2) , Customer Service (2) , Customer Solutions Specialist (2) , DC Associate (2) , Director (2)

What are the pros of working at Parts Town according to real employee reviews?

"The culture is great in IT" ((in 30 reviews)); "Mostly great people work there" ((in 22 reviews)); "Benefits are good but not great." ((in 21 reviews)); "Core values are not only important they are the culture and actually practiced." ((in 6 reviews)); "advancement opportunities" ((in 5 reviews))

What are the cons of working at Parts Town according to real employee reviews?

"Bad place to work at the warehouse area, bad management, they care only for their area not for the company." ((in 18 reviews)); "Low pay and hard to move up." ((in 16 reviews)); "Upper management seemed a little disorganized, hours weren’t the best" ((in 5 reviews)); "This company truly used to care about employees, but slowly sinked into being too greedy to care anymore." ((in 4 reviews)); "Major Favoritism" ((in 4 reviews))

What are employees saying about Parts Town layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Parts Town layoffs and their outlook for job security at Parts Town in 2026.

What are the top reviewed Parts Town locations?

Addison , Fort Wayne , Chicago , Carol Stream , Lombard , Lewisville , Bellevue

Parts Town reviews

3.4

58% would recommend to a friend

(211 total reviews)

Steve Snower

66% approve of CEO

56% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Culture & values

3.4

Work/Life balance

3.3

Compensation and benefits

3.3

Career opportunities

3.2

Senior management

Parts Town has an employee rating of 3.4 out of 5 stars, based on 211 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Parts Town employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

211 reviews

3.0

Jul 10, 2018

Typical Privately-Owned Company

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Most of the people who work here are good, hard-working people. They give 100% every day, and are willing to help at the drop of a hat. There are some who are only looking out for themselves, but that's typical of any business environment. The culture can be fun, but definitely overwhelming for some. However, you will only benefit from the culture as much effort as you put into it. In other words, if you don't make an effort to be social you will not have fun there.

Cons

After leaving Parts Town, I suffered a great deal of disillusionment. I had spent so long in one part of the company, and grown to see that department as a family, that once I exited that group to try and move up in the company, I realized that the company has serious problems. The amount of favoritism, nepotism, and discrimination that goes on in this company is difficult to stomach. The pay is not the least bit competitive. Leadership/Director positions are the only ones decently paid, and those people easily work 60-70 hours a week-- every week. Meanwhile, if you start in the warehouse, and eventually "move-up" into an office position, you will not be making nearly as much as someone who started in the office. The way their pay-structure works, you never will.

Parts Town Response

7y

Thanks for taking the time to write a review. We couldn’t agree more that the people are one of the things that make Parts Town such a great place! We’re sorry to hear about some of your negative experiences while working at Parts Town and would love the opportunity to chat with you about them further. If you’re willing, please email talent@partstown.com so that we can connect.

2.0

Jun 9, 2018

Fast growing company

Order expeditor

Recommend

CEO approval

Business Outlook

Pros

The benefits are really good. They give back to the community, and their employees with profit sharing, a generous time away program, incentives, and team building events. Your peers are awesome and easy to get along with. Fast paced yet laid back environment.

Cons

Upper management and supervisors are clueless. Opportunity to advance if you are middle of the road. They tend to hire outside of the company for important roles. If you are fantastic at your job they will keep you in that position as long as they can. Promote the wrong people making employees quit or stop caring.

Parts Town Response

7y

Thanks for your review. We take feedback from our team members annually on what benefits are most important to them so it's great to hear you love our benefits! We’re passionate about transparency and growth throughout the company, so we would love to dive into your thoughts about advancement and management a little more. If you’re open to a conversation please email talent@partstown.com so we can connect.

5.0

Apr 20, 2018

customer rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

great culture, everyone is really nice

Cons

the salary can be better. sometimes

Parts Town Response

8y

We agree that our team members are what make Parts Town’s culture a great one! One of our highest priorities is taking care of our team not only through your bi-weekly paycheck but also with various company benefits like profit sharing, advancement opportunities, the on-site gym and new fresh food market. We’re always looking for additional ways to reward our hard-working team. If you have ideas please share them with the Talent Team, we’d love to hear any changes you think we can make!

Viewing 175 - 177 of 211 Reviews

Jobs at Parts Town

Warehouse Associate (Climate Controlled Facility) Shifts- 8:30 AM - 5:00 PM & 9:30 AM - 6:00 PM

Warehouse Associate (Climate-Controlled Facility) Shifts: 8:30 AM – 5:00 PM & 9:30 AM – 6:00 PM

Human Resource Assistant

Warehouse Associate (Climate-Controlled Facility) Shift: 11:30 AM – 8:00 PM

OSD and Inventory Control Supervisor

Parts Town

Parts Town reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Typical Privately-Owned Company

Fast growing company

customer rep

Jobs at Parts Town

Parts Town reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Parts Town reviews FAQs

Jobs at Parts Town