Does Parts Town pay their employees well?

According to anonymously submitted Glassdoor reviews, Parts Town employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Parts Town. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Parts Town?

58% of Parts Town employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Parts Town 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Parts Town?

Customer Service Representative (19) , Warehouse Associate (9) , Customer Experience Specialist (4) , Customer Service Representative (CSR) (4) , Distribution Center Specialist (4) , Manager (4) , Parts Expert (3) , Purchasing Specialist (3) , Warranty Specialist (3) , Accounts Payable Specialist (2) , Analyst (2) , Customer Service (2) , Customer Solutions Specialist (2) , DC Associate (2) , Director (2)

What are the pros of working at Parts Town according to real employee reviews?

"The culture is great in IT" ((in 30 reviews)); "Mostly great people work there" ((in 22 reviews)); "Benefits are good but not great." ((in 21 reviews)); "Core values are not only important they are the culture and actually practiced." ((in 6 reviews)); "advancement opportunities" ((in 5 reviews))

What are the cons of working at Parts Town according to real employee reviews?

"Bad place to work at the warehouse area, bad management, they care only for their area not for the company." ((in 18 reviews)); "Low pay and hard to move up." ((in 16 reviews)); "Upper management seemed a little disorganized, hours weren’t the best" ((in 5 reviews)); "This company truly used to care about employees, but slowly sinked into being too greedy to care anymore." ((in 4 reviews)); "Major Favoritism" ((in 4 reviews))

What are employees saying about Parts Town layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Parts Town layoffs and their outlook for job security at Parts Town in 2026.

What are the top reviewed Parts Town locations?

Addison , Fort Wayne , Chicago , Carol Stream , Lombard , Lewisville , Bellevue

Parts Town reviews

3.4

58% would recommend to a friend

(211 total reviews)

Steve Snower

66% approve of CEO

56% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Culture & values

3.4

Work/Life balance

3.3

Compensation and benefits

3.3

Career opportunities

3.2

Senior management

Parts Town has an employee rating of 3.4 out of 5 stars, based on 211 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Parts Town employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

211 reviews

5.0

Mar 17, 2025

Thoughtful Onboarding & Amazing Culture

Program manager

Recommend

CEO approval

Business Outlook

Pros

Joining PartsTown has been an incredible experience! The onboarding process was seamless, well-structured, and genuinely welcoming. One of the best parts? Before my first day, I got a thoughtful text reminding me to wear comfy shoes for the distribution center tour—such a small but meaningful touch that speaks volumes about the company’s culture of care and attention to detail. From day one, I felt valued and supported. The team is friendly, collaborative, and always willing to help. The vibe is professional yet relaxed—it's a place where people work hard but also know how to enjoy what they do. Leadership is approachable, and the overall atmosphere is one of mutual respect and teamwork.

Cons

The third party company used to do some of the pre screening is meh but that's not PartsTowns fault and I already shared that direct feedback.

Parts Town Response

1y

We truly value our people - they are at the center of everything we do. We completely agree that the little things matter like the reminder for comfy shoes! Community is one of our core values, and being approachable is key to that. We’re so glad to hear you're feeling that sense of community! If you have any additional feedback about your interview experience, please don’t hesitate to reach out to our Talent team directly at Talent@partstown.com. Thank you for taking the time to provide feedback!

5.0

Mar 12, 2025

great company

Parts specialist

Recommend

CEO approval

Business Outlook

Pros

cares about it's employees cares about customers tries to instill core values

Cons

so big hard to be responsive to individual responses, employees or customer's needs in a timely manner

Parts Town Response

1y

Thank you for being a part of our Town for over 20 years - what an incredible milestone! We truly appreciate your dedication. It means a lot to hear that our care for both our people and our customers is felt and reflected through our team. We’re committed to continuous improvement -from streamlining processes to enhancing response times and your feedback reinforces the importance of that work. Thank you again for your commitment and for helping shape the culture we’re so proud of.

5.0

Feb 27, 2025

Fast pace

Osd specialist

Recommend

CEO approval

Business Outlook

Pros

Keeps you busy all day and great people work at PT

Cons

Poor training found in different areas, but there is always room for improvement

Parts Town Response

1y

We love hearing that you enjoy your work and have great coworkers! Keeping our team engaged and busy in a positive, innovative environment is a priority for us. We acknowledge that training is an area we can always refine, and we appreciate your input. If you have specific ideas on how we can enhance the training experience, we’d love to hear them (hrhelp@partstown.com)! Thanks for being part of our team.

Viewing 19 - 21 of 211 Reviews

Jobs at Parts Town

Warehouse Associate (Climate Controlled Facility) Shifts- 8:30 AM - 5:00 PM & 9:30 AM - 6:00 PM

Warehouse Associate (Climate-Controlled Facility) Shifts: 8:30 AM – 5:00 PM & 9:30 AM – 6:00 PM

Human Resource Assistant

Warehouse Associate (Climate-Controlled Facility) Shift: 11:30 AM – 8:00 PM

OSD and Inventory Control Supervisor

Parts Town

Parts Town reviews

Ratings by category

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Reviews by job title

Thoughtful Onboarding & Amazing Culture

great company

Fast pace

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