This place will induce daily panic attacks. Constantly micromanaged, they do not give you the tools and training to succeed. Almost every employee is completely burned out, and management is in the dark about day to day processes which leads to people leaving when they finally hit their breaking point. Or worse, you get canned for not hitting all of the impossible expectations.The processes change every two weeks, and the roll outs to the products once a month always break the system. For every development release, the phones goes insane with client calls complaining about said releases and how they do nothing but cause more problems and constant IT tickets. Get it? The clients are frustrated.
Client turnover and specialist turnover should be a sign that something is wrong. The expectation that the management has for the PSD department in particular is outlandish. No one can possibly reach the goals that are set, and we all know that if we hold off on a new process that it will eventually just dissipate. New hires are given clients off the bat, without adequate training which only results in clients that continually ask for someone who knows what they are doing and ultimately results in the clients lack of trust in Paycom. If a client ask for billing information on what they are actually purchasing, you get bombarded about why they need to know that and it can take a week to provide a client with a simple billing agreement. What are we hiding here?
This year end will be the worst one that I have encountered thus far. With the managements inability to lead, the lack of knowledge across all departments, and the CEOs vision of Paycom left in the dust.
I've heard about the days where this really was the best place to work, and yet now I dread working my 45+ hours a week.
