Does PenAir Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, PenAir Credit Union employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at PenAir Credit Union. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at PenAir Credit Union?

40% of PenAir Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PenAir Credit Union 3.3 out of 5 for work life balance, 3.0 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at PenAir Credit Union?

Member Advisor (15) , Member Service Representative (7) , Member Advisor I (6) , Branch Manager (3) , Anonymous (2) , Back Office (2) , Credit Resolution Specialist (2) , Live Teller (2) , Mortgage Loan Officer (2) , Senior Member Advisor (2) , Teller (2)

What are the pros of working at PenAir Credit Union according to real employee reviews?

"Benefits are good for a company this size." ((in 19 reviews)); "Great benefits and awesome 401k match." ((in 7 reviews)); "I enjoyed the people I worked with most." ((in 6 reviews)); "401k match." ((in 4 reviews)); "Good work life balance." ((in 3 reviews))

What are the cons of working at PenAir Credit Union according to real employee reviews?

"Upper management can't decide on what product/service/style they want and are continuously changing." ((in 9 reviews)); "The communication and pay could be better" ((in 6 reviews)); "management, drama, managers don’t know how to run a branch, next to no advancement (especially for the Alabama market)" ((in 4 reviews)); "The current executive staff is clueless as to the most basic proper management, leadership and human skills." ((in 3 reviews))

What are the top reviewed PenAir Credit Union locations?

Pensacola , Jacksonville , Century , Pace

PenAir Credit Union reviews

3.0

40% would recommend to a friend

(118 total reviews)

Delbert Lee Morgan

57% approve of CEO

34% positive business outlook

Ratings by category

3.5

Compensation and benefits

3.4

Diversity & inclusion

3.3

Work/Life balance

3.0

Culture & values

3.0

Career opportunities

2.6

Senior management

PenAir Credit Union has an employee rating of 3.0 out of 5 stars, based on 118 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PenAir Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

118 reviews

5.0

Sep 7, 2016

Grass is not Greener on the other side

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company, great benefits, great employees. We are allowed to donate our time in the community. I have worked for financial institutions in the past and this is heaven compared to what you have to go through in the larger financial institutions. Pen Air cares about their employees and shows every day with the extra things they give us.

Cons

Do not have one con

4.0

Sep 3, 2016

Fresh off the Front Line

Member advisor

Recommend

CEO approval

Business Outlook

Pros

First of all, they are not a bank. Pen Air is a local, non profit organization that specializes in financial products and services. The benefits are top notch, and I have full coverage Florida Blue health care that costs me nothing out of pocket. They provide a massive 7% 401K match to my retirement plan, and also allow for a generous PTO (paid time off) allowance. They are actively seeking to promote from within, and ensure that everyone in the credit union has the opportunity to apply for positions around the company. It is truly one of the best places in Pensacola to work!

Cons

A strong majority of the staff has a negative outlook on the company. Yes, there are changes, yes there are new colors, but that does not impact the fact that at the end of the day we have a community to impact. Members of our community need to buy houses, cars, and some need help managing their finances and getting out of debt. The new products and processes being rolled out streamlines that. Some are not going to like it, but if optimizing the way we impact the community is viewed as a downfall, then maybe Pen Air is not the career home for them.

1.0

Jul 24, 2016

Time to seek excellence elsewhere!!

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits, great people to work with. Also good insurance, and paid time off.

Cons

Horrible culture. Never was this way until new management took over. Its all about sales and nothing but sales.

PenAir Credit Union Response

9y

Thank you for your feedback. We do apologize that your experience is not what you had hoped. Pen Air has implemented changes in our business approach. As with any change, some people will like it and thrive in the different environment, while others will feel it isn't for them. Our approach is centered on deepening the relationship with our members, not on selling a product/service, and based on our results is having the desired effect. Employees remain the key to our success and all levels of management are fully invested in their success and happiness. Employees from the front line were involved throughout the development of our new approach, and tweaks are being made based on employee feedback. Our members are, and will continue to be, the reason we exist; they are our top priority. If our approach to business does not adapt to changing market competition and economic conditions, Pen Air's strength will be diminished, along with our ability to serve our members. At Pen Air, we believe that people should be happy in their jobs. If you ultimately decide that the new approach is not for you, we certainly understand and wish you the best. We do, however, hope that you will focus on the reason behind the change and see the positive in the approach. Thanks again for your feedback.

Viewing 100 - 102 of 118 Reviews

Jobs at PenAir Credit Union

Fraud & Security Manager

Senior Virtual Branch Rep