Pros
The PTO was nice and the pay was decent as long as you'd been there for several years. The members were great and understanding.
Cons
New, unsupportive management. Sales, sales, sales (anyone remember what happened to Wells Fargo? Same culture here!) Upper management can't decide on what product/service/style they want and are continuously changing. Change is a good thing, but the employees are left scrambling all the time. CEO continues to drill into his employees' heads to "seek excellence elsewhere" if they have anything to say that isn't what he wants to hear (i.e. constructive criticism based on MEMBER complaints and reviews...not employees). Insane amount of responsibilities placed on frontline staff that no institution has, and the same staff are forced to do things the old fashioned way (keep paper files, etc) resulting in being weighted down...and the same employees are reprimanded if they have even 15 minutes of overtime even if it's because a member walked in late and kept them over. Every day it's a lose-lose situation and your hair will literally start to fall out from stress and anxiety. Oh, and they have uniforms. I've never cared about wearing uniforms or not (sometimes it does help for a more polished look), but one style does not fit all. If you're a bigger person, you are literally going to look like a bag of lumpy crap next to something thinner wearing the same shirt.
