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      Percepta

      Engaged Employer

      Percepta Customer Service Manager (CSM) reviews

      2.1

      5% would recommend to a friend

      (15 total reviews)

      Thomas Monaghan

      Not enough data to show CEO approval

      13% positive business outlook

      Ratings by category

      3.2

      Diversity & inclusion

      2.0

      Culture & values

      2.0

      Compensation and benefits

      1.8

      Work/Life balance

      1.7

      Senior management

      1.7

      Career opportunities

      Customer Service Manager (CSM) employees have rated Percepta with 2.1 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an average working experience there. Percepta is rated 41% below average by Customer Service Manager (CSM) professionals compared to other employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      15 reviews
      3.0
      Jun 29, 2023

      working for Percepta

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      convenience of working from home

      Cons

      no clear job description, training is never the same as production

      avatar
      Percepta Response
      3y
      Thank you for sharing your feedback! It's great to hear that you enjoy the convenience of working from home at Percepta. Your input is valuable to us, and we're committed to continuously improving our processes to ensure your success. We appreciate your dedication and positive attitude as we work together to create an even better work environment. Keep up the fantastic work!
      5.0
      May 23, 2023

      Awesome place to work

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you do everything you to amicably resolve customer concerns fairly without compromising the integrity of the Percepta client you will be rewarded and grow and branch with the company. Without having to ask.

      Cons

      The contracted projects are intricate, complicated and often require persistence and determination... in order to get the job done. ... those are only cons for the faint od heart.

      avatar
      Percepta Response
      3y
      Thanks a ton for sharing your experience with us! We're thrilled to hear that you find Percepta to be an awesome place to work. We truly appreciate you and the value you bring to our team. Keep up the fantastic work!
      5.0
      Dec 28, 2022

      Great company

      Customer service manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home and great benefits

      Cons

      Pay could be better and more time off

      avatar
      Percepta Response
      3y
      Thank you for your amazing review and for sharing your experience with us. We are so happy to hear your experience has been a positive one and appreciate all you do to keep our customers happy. Without you, and our people on the frontline, Percepta would not be successful. Keep up the great work, and please reach out to percepta.hr@percepta.com if you have any suggestions to improve the employee or customer experience.
      Viewing 4 - 6 of 15 Reviews
      Related searches: Percepta Customer Service Manager (CSM) jobs | Percepta Customer Service Manager (CSM) salaries | Percepta benefits | Percepta interviews
      Percepta reviewsPercepta Customer Service Manager (CSM) reviews

      Glassdoor has 1,043 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.